Engagement Specialist - Sales / Customer Service Rep (Remote)
United States Apply for Role
We are looking for an engagement specialist that will be the first point of contact for our clients. The successful candidate will be able to educate individuals about their LHH career transition services and connecting them to resources based on their needs. They will be mindful to the emotions that our clients are experiencing regarding the uncertainty they face about their future.
Reporting Relationships:
- Reports to the NA, Engagement Performance & Quality Manager
Location:
- Remote USA
In this role you can expect to
Key Accountabilities
- Demonstrate knowledge of all LHH programs, features, and benefits during phone calls.
- Provide professional and timely follow up to all client and individual inquiries.
- Manage individual expectations by clearly communicating next steps and timing.
- Meet and/or exceed established engagement KPI metrics.
- Adhere to established outreach protocols.
- Accurately and properly document engagement efforts in ORBIT.
- Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
- Utilizing software, databases, scripts, and tools appropriately.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
All About You
- High school diploma or equivalent
- Prior sales and customer service experience
- Professional and articulate voice
- Excels working in a fast-paced environment with evolving business needs.
- Able to work a set Monday-Friday schedule.
- Home office that is noise and distraction free
- Computer with USB headset
- Internet with a wired Ethernet connection to PC/Laptop
- LinkedIn Profile
What we offer
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment.
- We foster an open-minded environment where people spark new ideas and explore alternatives.
Compensation: $22.00 per hour
About LHH
LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.
Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolvinglandscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH make talent your competitive edge.
We believe the future work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.
LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.
Recruitment. Development. Career Transition.
LHH. A beautiful working world.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
Posting date: 05-07-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.