HR OPS TEAM LEADER WITH SPANISH LANGUAGE

We are the Adecco Group! A network of passionate professionals working together in over 60 countries to help businesses optimise their talent, transform their workforces and build the employability of people all over the world. We have a powerful purpose: Making the Future Work for Everyone and we have established the most comprehensive portfolio of HR solutions in the industry, providing essential, dynamic and efficient solutions that make a difference on how people work in the future – including you!

In alignment with The Adecco Group Future@Work strategy, we are now expanding our business in Bulgaria with a newly established Shared Service Center!

You will join forces with talented professionals in the Finance and HR area to shape the future of work @ the Adecco Group providing inhouse services and improving operational & financial excellence. Here, at the Shared Service Center @ the Adecco Group, you’ll have a world of exciting opportunities to explore, develop and grow, to take control of your own work, given all the support and headspace you need to keep loving what you do. We value and respect each other’s opinions in an environment where everyone has a voice. We’ll inspire you to demonstrate a pioneering spirit, connect you with opportunities where you can learn and flourish, and collectively pushing the limits of what’s possible in the shared services and solutions space!

We are currently looking for highly motivated and talented professional to join our team in the position of HR OPERATIONS TEAM LEAD WITH SPANISH LANGUAGE

The HR Operations Team Lead is responsible for planning and performing processes within the Shared Service Center @ the Adecco Group. The Team Lead coordinates and plans the work for assigned team while providing support on queries, transactions, or documentation matters. Supports the execution of operational activities and serves as first point of escalation in issue resolution. 

Your Responsibilities:

• Perform all transactional responsibilities for the HR Specialists team
• Assume responsibility for case management and resolution.
• Manage escalation to other roles/resources (e.g., HR specialists, regional HR leads, HRBPs) as appropriate.
• Refer complex cases requiring interpretation to appropriate Specialist Organizations
• Monitor quality assurance and provides centralized oversight and enforcement of relevant service level agreements. Serve as day-to-day contact for issue resolution protocols
• Manage content and maintains HR portal and knowledgebase tools
• Perform system testing for upgrades and enhancements
• Monitor performance across HR systems, administrative processes, customer service trends, etc., and identify opportunities for enhancements in support of continuous improvement. Serve as an expert in process standards
• Meet service level agreements as outlined by Global HR Operations

Your Profile:

• Education: Relevant University degree in Master’s/Bachelor’s degree in Human Resources Management or Economics
• Excellent working knowledge in English and Spanish language
• Previous experience in HR administration
• Previous experience in team / people management
• Previous experience with SAP or any ERP system 
• Detailed oriented with excellent communication skills
• Ability to work independently and as part of a multicultural team
• Strong analytical skills with attention to detail
• Excellent organizational skills, prioritization, and time management
• ·Proactive approach to problem solving
• ·Strong communicator

In return you will get:

• Opportunity for home-office days
• Partially financed Multisport Card
• Additional health Insurance
• 150 BGN Food Vouchers
• Year End Bonus
• 23 days paid vacation
• Excellent development opportunities
• Access to various Learning & Training platforms

Ready to Join Our Team?

If you want to be part of an unique atmosphere of mutual respect and professional ambition, we are looking forward to receive your CV in English today!

All applications will be treated in strict confidentiality.All applications will be treated in strict confidentiality.

Posting date: 22-11-2024