The Adecco Group-HR Generalist Hub US

The HR Service Center Generalist acts as the face of Human Resources (HR) when interacting with colleagues and provides the first level of support and service delivery.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Works as a trusted advisor, developing strong relationships with colleagues.

· Address initial colleague inquiries from the field and enters cases into appropriate systems for solutions and tracking.

· Leverages HR knowledge and interpersonal expertise to ensure appropriate first level response to colleague issues.

· Works with colleagues to evaluate the level of support needed for human relations, and work-related problems, and escalates as appropriate.

· Serves as subject matter expert on front line questions regarding benefits, leave of absence, payroll, PTO, background checks, drug testing, unemployment, worker’s compensation and general HR policies.

· Communicates human resources policies and programs to address employee relations issues as appropriate.

· Owns colleague inquiries and resolution from start to finish, including escalating employee relations issues to the Employee Relations Managers as appropriate; tracks resolution and always serving as the point of contact for the colleague.

· Provides administrative support for termination, transfers, promotion, performance improvement plans, etc.

· Documents processes and procedures as appropriate and provides standard and ad hoc reports upon request.

· Assists in rollout and implementation of HR programs.

· Coaches and assists in development of new team members.

· Identifies and participate in continuous improvement initiatives.

· Ensures compliance with Data Privacy and Protection Guidelines.

· Participates in special projects and performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in HR, business or a related field with a minimum of one (1) year of HR generalist experience; or equivalent combination of post high school education and experience. Internship experience will be considered.

HR certification and previous experience working in a large complex organization is preferred

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

· Skilled in communicating effectively verbally and in writing with various levels of employees, management and senior leadership.

· Ability to establish and maintain effective working relationships.

· Ability to provide high-level customer service and a consultative approach to business unit stakeholders.

· Ability to work effectively as part of a team.

· Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.

· Knowledge of and ability to effectively utilize Human Resources Information Systems (HRIS), such as PeopleSoft, and Customer Relationship Management (CRM) Systems, such as Salesforce.com.

· Knowledge of and the ability to apply the principles, best practices, and standards of human resources administration, with an emphasis on employee relations.

· Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

 Bi-lingual preferred but not required.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Posting date: 11-12-2025