Azure AD Service Owner

The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners.

• Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases.
• Participate in process development with partners and Service Provider
• Drives service maturity and service metrics.
• Manage total capacity, features and resiliency of your service.
• Understand the utilization of your service from both a cost and value standpoint
• Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances).
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk tradeoffs Adecco should make.
• Create a phased deployment roadmap that plans out your 1-3 year vision for your service.
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
• Maintain service catalogue up to date.
• Manage assets (hardware or software, people, processes…) of your service.
• Lead interaction with external partners and service providers.
• Ensure that the Service Level Agreements agreed with the providers are respected.
• Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics. ·
• Demonstrate expertise in working with Microsoft Technology and specially in Entra ID and Active Directory.
• Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products

• Minimum of three years’ experience in IT Infrastructure is required.
• Strong overall IT work experience is required.
• Strong Identity technology knowledge and specially with Microsoft Entra ID
• Preferred experience in other IAM technologies as well as IGA Saviynt. SuccessFactors is an advantage.
• Experience in managing outsourcing contract, KPI’s and SLA’s preferably with suppliers
• English level: expert

Education

• University degree preferably in a technical subject or any comparable education
• ITIL 3 certification
• Microsoft cerfications is a plus

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 28-01-2025