Client Onboarding Specialist - LHH India

LHH is a global organization that operates in over 60 countries and has a dedicated team of more than 3,000 employees. With a rich history spanning over 50 years, our company is committed to supporting employees and executives in their professional career transitions and development. Our core values include passion, customer orientation, teamwork, and responsibility.

The primary focus of this position is Engagement, which involves activating and onboarding career transition programs for candidates from diverse companies. Given the nature of this position, flexibility is expected, and the responsibilities outlined in this job description should not be considered exhaustive or limiting.

Reporting Relationships:

• Engagement: Direct report will be to Diego Sotelo (Engagement Manager of DACH & BNP), which is part of the Global team for Engagement where Saleheen Chaudhuri is the Director for Engagement.
• Operations-Engagement-Global

Direct Reports:

• N/A

Location:

• India – Full time

Travel:

• N/A

Language:

• English

In this role you can expect to

Key Accountabilities

Engagement

• Description and presentation of our services among candidates
• Contact and outreach candidates based on outreach protocol
  • Phone calls
  • Email
  • LinkedIn
  • Other channels
• Support and conduct Care/Info session, if necessary, on site or digitally
• Acting as a liaison between LHH, candidate, and consultant
• Follow all Business policies and processes, best practice guidelines always
• Deal with different stake holders to ensure smooth run of operations
• Meet KPI’S and Engagement targets
• Support team and management to achieve business objectives and or deliverables including presentations, travel and material if applied
• Collaborate with engagement leadership and key stakeholders to develop engagement strategies for individual projects and accounts
• Monitor engagement trends, propose and implement solutions to maximize revenue
• Assist in training new engagement specialists
• Positively contribute towards creating a positive, solution orientated, results driven and high-performance culture
• Collaborate with Operations, Sales, and Marketing to continuously improve candidate engagement
• Support management to implement future vision for engagement
• Provide accurate forecasts to management
• Stay up to date on industry knowledge, complete necessary training and proactively develop skills required for the role
• Support/Cover any Engagement colleagues when absent or in Holiday in India and other countries
• Shopper calls
• Use an implementation of different tools/ methodologies mentioned by management (Orbit, NGEN, Call system, call script, outreach protocols, status protocol and system initiatives)

All About You

• Ideally Professional experience in HR, service, or consulting environment
• Expertise in a professional sales environment is advantageous
• Strong Service and Quality Orientation
• Experience with outbound and call calling
• Excellent communication and motivational skills
• Reliability and professionalism in appearance and speech
• Persuasiveness and ability to lead active conversations
• Independent and goal-oriented work style
• Empathy to assess the counterpart and develop suitable conversation structures
• Very good PC and internet user skills
• Very good English language skills, both written and spoken and local languages is a plus

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives

Contract: Permanent

Contract Type: Full-time

Through mentoring, coaching, upskilling, and reskilling,LHH Career Transition & Mobility (CTM)creates new possibilities for individuals and stronger talent outcomes for organizations. Our Career Transition & Mobility specialists bring unrivaledexpertiseacross industries and functional disciplines, with a proventrack recordof developing and advancing talent in both local and global markets. This experience has earned the trust of Fortune 500 companies and thousands of small and mid-sized organizations, particularly during periods of transformation, restructuring, and workforce change.

Each year,LHH’s Career Transition Solutionssupports more than half a million individuals as they navigate career change and move confidently toward their next opportunity.We deliver compassionate, high-touch transition services designed to support employee wellbeing and accelerate successful outcomes.As a comprehensive talent partner, our solutionsinclude one-on-one career coaching, personal branding, active placement support, career development resources, upskilling and reskilling programs, and our award-winning digital and AI-enabled platform,LHH Career Studio.

LHH’s Career Mobility Solutionsenable organizations to invest strategically in their most valuableasset—their people. From personalized career coaching and internal talent mobility programs to future-focused skill development, we empower employees to build sustainable careers, explore new opportunities, develop in-demand capabilities, and successfully transition into new roles within their organization. These solutions strengthen retention, engagement, workforce agility, and long-term organizational success.

With more than12,000 professionals across 60+ countriesand over50 years of experience, LHH combinesunmatchedglobal scale with local marketexpertise. As part ofThe Adecco Group, we deliver integrated talent solutions that bring together global bestpractices, local insights, and centralized coordination—supporting thousands of organizations and millions of individuals worldwide.

LHH.

www.lhh.com

As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for unlawful discrimination or harassment against any employee, associate, or candidate, at any stage of their journey with us. Weseekto create an environment where everyone can thrive and feel engaged. Our commitment to equal opportunity is part of our broader commitment to respecting fundamental human rights across our value chain.

Equal Opportunity Employer/Veterans/Disabled.

Foradditionalinformation:https://careers.adeccogroup.com/en/usa-eeo-statement

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate tohttps://www.adeccogroup.com/privacy-policy/candidate-privacy-information-statement-en