Global Head of ITD BackOffice Strategy & Transformation

Mission:

• The Global ITD BackOffice Strategy & Transformation lead is part of the BackOffice ITD Leadership team and is in charge of all enabling processes within that organization.
• Will drive the design, definition and communication of a common Vision and Strategy for the BackOffice Functions.
• Will implement & manage the required processes, frameworks & tools to support Portfolio, Program, Vendors, Performance and Change management within ITD BackOffice.
• Will drive a culture of delivery and operational excellence and strive for efficiency, effectiveness & transparent communication across ITD BackOffice and the Group.

Accountabilities:

• Ensure a common Vision, Mission and an integrated, convergent and consistent ITD Strategy is defined and regularly updated to support the Business Strategy of the BackOffice Functions.
• Ensure the ITD BackOffice Strategy execution, consistent to strategic principles and goals.
• Define KPIs and metrics to measure performance against strategic goals & monitor adherence during execution.
• Oversight ITD budget & forecast against financial targets for Run and Change & the initiatives to drive efficiency, optimization and rationalization together with Finance.
• Apply ITD governance processes to the BackOffice ITD Function & ensure they are respected.
• Ensure the required capabilities, resources, frameworks, processes, KPI’s, controls, tools are in place to enable operational excellence, delivery excellence, and respect of compliance, Risk & Security.
• Determine strategies to effectively accompany the organization along the transformation in ITD & people adopting the change, incl local ITD teams in the markets.
• Drive a mindset of effectiveness and efficiency, ensuring a continuous improvement approach with internal governance and processes.
• Ensure communication to internal and external Stakeholders, engagement of ITD employees within the BackOffice ITD Function, successful Stakeholders management with internal clients and external partners

• Ensure Vision, setting long-term goals, determining strategic priorities for the BackOffice ITD Function.
• Ensure respect of the principles and strategic direction within ITD and ITD business stakeholders.
• Stay in-tune with market trends & identify opportunities to drive growth & innovation.
• Ensure respect of the governance structures to ensure ITD investments are aligned with business goals.
• Monitor the financial performances of BackOffice ITD change & run, in collaboration with Finance.
• Work with the respective ITD Lead owners to ensure continuous management of run costs and with Finance to address the mission on increase budget transparency.
• Manage selection & prioritization of BackOffice initiatives, in line with the strategic objectives.
• Maintain the BackOffice portfolio and monitor its implementation.
• Work with the ITD BackOffice, Business stakeholders and geographies to create and maintain a ITD Change Roadmap.
• Enforce establishment of success measures by Program in scope.
• Provide regular updates on the Portfolio performance and conduct quarterly reviews with the BackOffice Function leadership (Finance, HR, Legal, Communications).
• Ensure respect of the Project management framework for ITD Initiatives, including AI, in collaboration with the integrated processes (Finance, Architecture, Procurement, Responsible AI, Security, Legal).
• Ensure respect of the project governance and decision-making processes for ITD Initiatives, including AI.
• Support implementation and sharing of Project management best practices and learning journeys (e.g. certifications).
• Identify and implement remediation measures to address mis-performance.
• Contribute to work with the Strategic Vendors, ensuring convergence and contributing to performance management and strategic opportunities assessment.
• Ensure respect of the Strategic Vendor management framework.
• Review operational performance of Vendors together with the BackOffice ITD Leadership and ensure remediation actions are implemented when appropriate.
• Monitor BackOffice performance indicators to measure the progress on the execution of the ITD Strategy and implement remediation actions when relevant.
• Ensure appropriate capabilities are in place in BackOffice and the Archetypes are implemented to deliver on the ITD objectives – address any gaps.
• Consolidate operational, delivery, financial, people, Security & innovation performance metrics & develop & maintain a Performance scorecard for the ITD BackOffice Function.
• Support the organization along the transformation in ITD & people adopting the change, incl local ITD teams in the markets.
• Communicate the ITD BackOffice Vision & Strategy to the organization.
• Engage with business leaders to ensure continuous alignment between business needs and the ITD strategy.

• At least 7 cumulative years of experience within Governance, Performance, Business services, Change management and Business & IT transformation.
• Master best practices in Performance & Change management.
• Experience as Business leader and able to grasp business priorities and strategies.
• Experience as advisor for leaders and executives and/or as a team leader for specialists.
• Excellent communication, presentation, and inter-personal skills, with the ability to effectively communicate at all levels of the organization, including executive management.
• Proven capability of managing multiple priorities effectively and performing under tight deadlines.
• Experience successfully working with distributed teams.

Education:

• Preferably Master’s degree with focus on Engineering, Business Management and or IT

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 19-02-2025