Modis Sr. Delivery Director

The Sr. Director will be fully accountable for the strategic, long-term evolution of the Onsite and Hubsite business within a given region; including the overall direction and operational/financial management of all business activities. The Sr. Director leads a team dedicated to client delivery – both in recruitment/ fulfilment and the management of their team.  The Sr. Director is responsible for the ongoing development of a high-efficiency delivery model, delivering exceptional customer service, driving profitable growth, and the creation of an inclusive and dynamic work environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Financial and Operational Analytics:

• Full accountability for monthly P&L / budget analysis and results of the onsite and hubsite business units
• Proactively review and monitor processes/procedures and implement improvements where possible to reduce cost to service
• Direct and manage the completion the bi-annual roadbook assessment and identify and implement action plans accordingly
• Prepare and present a monthly/quarterly business review to the Regional Leader for all onsite and hubsite business units
• Engage with the Onsite Warrior Community when appropriate for shared best practices and/or to identify and implement an improvement plan as needed

People Management:

• Day-to-day management of colleague performance to include coaching and development of the Hubsite and Onsite teams to ensure all service levels and performance metrics are met
• Ensure the team is demonstrating the company’s core values in the delivery of a customer-centric service – ‘walk the talk’
• Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
• Facilitate monthly meetings one on one with all direct reports to review established KPI metrics, overall performance and career goals.

Client Administration, Satisfaction and Focus:

• Continuously work with Strategic Delivery Managers and Strategic Program Managers to anticipate clients’ needs based on historical and current business activity and knowledge of client markets.
• Serve as second level escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the onsite programs.
• Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets.
• Strive for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
• Maintain high levels of Customer Satisfaction Survey feedback through scheduling regular business reviews with the client
• Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
• Develop a strategy for driving profitable sales growth through client acquisition and penetration.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• Minimum of five years managerial/supervisory experience in the service provider industry preferred
• Must have a proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Ability to develop and implement policies, procedures, goals and objectives.
• Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others & motivate them to transfer vision into action
• Must be able to interact and communicate effectively (written and oral) with all levels of staff and management, in one-on-one and in group presentation situations
• Excellent organizational, prioritization, and multi-tasking skills.
• Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required.
• Adept at establishing and managing to KPIs and SLAs
• Demonstrated ability to build and maintain strong client relationships and networks.
• In-depth knowledge of current recruiting practices abiding by federal and state laws and Company policies.
• High energy & results-driven, solution oriented attitude.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

The anticipated salary range for this position is between $115,000.00 and $132,000.00. Salary may be determined based on experience, education, geographic location, and other factors.   

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs.  Available paid leave may include paid time off, parental leave and holiday pay.

Posting date: 10-31-2022