Collector

JOB SUMMARY:

The Collector is responsible for managing and collecting outstanding accounts receivable for a specified client portfolio.The Collector ensures the integrity of the Company’s accounts receivable balances by adhering to sound collection procedures that increase cash flow and reduce aged receivable.Accountable for delinquency control on client accounts. Collaborates with Billing and Accounts Receivable teams to ensure account reconciliation issues are resolved timely.Works under direct supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs daily collections functions for assigned client portfolio.

Audits delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds.

Coordinates with necessary business teams including implementation team, field account owners, and Client Services to ensure the set up of accounts are accurate and utilize approved methods of invoicing

Works directly with clients and field account owners to ensure all issues affecting payments are resolved quickly, accurately, and permanently.

Reviews and analyzes collection reports and collection tool to determine account status.Organizes collection calls accordingly and contacts all past due accounts.

Maintains collection notes in system tool and logs daily collections activities.

Reviews billing process of assigned accounts to ensure account is set up according to contract guidelines and client’s requirements. 

Ensures clients are remitting payments which meet specific criterions that allow cash application to be completely performed at the auto lockbox.

Encourages client to remit payment according to corporation’s criteria. Works with client in order to provide accurate check application information.

Establishes strong working relationships with clients, colleagues, and management, and escalates complex issues to Collections management

Provides administrative support to field and Collection team as needed.

SECONDARY FUNCTIONS:

Participates in special projects and performs other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations will be made upon request to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE & OTHER POSITION REQUIREMENTS:

Bachelors degree or equivalent, and one year related experience in collections and account reconciliation.Experience in a call center environment a plus.Experience handling complex accounts preferred. 

Capable of handling multiple tasks, problem resolution, and prioritization.Must be organized and have excellent communication and customer service skills.Must possess excellent analytical and problem solving skills.

Excellent data entry skills. Basic skills in MS Word and Excel. Experience with Oracle and PeopleSoft a plus.

Posting date: 18-02-2025