Adecco - Strategic Program Manager

The Strategic Program Manager is fully accountability for the strategic, long-term evolution of the client program including the overall direction and operational management of all business activities. Through the direction of daily recruitment/fulfilment activities, measurements against established KPIs, and the development of collaborative energies. The Strategic Program Manager will have an integral role in the positioning of their teams and programs for continued success.

• Recruitment/Fulfillment:
  • Create, implement and manage innovative strategies to attract top talent and increase retention
  • Work closely with Enterprise leadership and client teams to ensure clear understanding of the client’s business, staffing needs, culture and program expectations
  • Anticipate and understand the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent
  • Identify, source and screen top quality candidates for open opportunities within our Enterprise client programs - building a pipeline in anticipation of future needs
  • Daily/Weekly management of established productivity and KPI metrics with continued focus on the improvement in business operations efficiencies while maintaining a healthy cost to serve

• Financial and Operational Analytics:
  • Full accountability for monthly P&L / budget analysis and results of the Enterprise business unit
  • Proactively review and monitor processes/procedures and implement improvements where possible to reduce cost to service.
  • With oversight from the Enterprise Director, complete the quarterly Roadbook assessment and identify and implement action plans accordingly
  • Prepare and present a monthly/quarterly business review to the Enterprise Director and/or VP
  • Engage with the Warrior Community, when appropriate, for shared best practices and/or to identify and implement an improvement plan, as needed

• People Management:
• Day-to-day management of colleague performance to include coaching and development of the client program team to ensure all service levels and performance metrics are met
• Ensure the team is demonstrating the company’s core values in the delivery of a customer-centric service
  • Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback to ensure continuous improvement
  • Facilitate monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance and career goals. As needed, coach and develop team members to ensure all service levels and performance metrics are met

• Client Administration, Satisfaction and Focus:
  • Continuously work to anticipate clients’ needs based on historical and current business activity and knowledge of client markets
  • Serve as escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates
  • Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets
  • Strive for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service
  • Maintain high levels of customer satisfaction through regular communication and business reviews with the client

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• Minimum of two to five years managerial/supervisory experience in a service industry, preferred
• Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Effective written and verbal communication skills – both in a one-on-one and group setting
• Ability to build and maintain strong client relationships and networks
• Ability to successfully manage a recruitment team in a fast-paced environment
• Excellent organizational, prioritization and multi-tasking skills
• Adept at establishing and managing to KPIs and SLAs
• Demonstrated ability to build and maintain strong client relationships and networks
• In-depth knowledge of current recruiting practices compliant with federal and state laws and Company policies
• Proficiency in MS Office (Word, Excel & PowerPoint) and ability to learn new software are required
• Ability to develop and implement policies, procedures, goals and objectives
• Ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others and motivate them to transfer vision into action

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records.

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

The anticipated salary range for this position is between $69,172 and $86,466 . Salary may be determined based on experience, education, geographic location, and other factors.  

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs.  Available paid leave may include paid time off, parental leave and holiday pay.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Posting date: 10-13-2022