Duty Manager

We are looking for a broadly skilled IT Manager with strong expertise across IT functions (in particular in IT Production and IT Operations) to join us and play a central role in enabling our modernization of IT within Adecco.

Responsible for the smooth running of the Command & Control Centre shift team ensuring correct coverage is in place to support the needs of IT and the business

This role provides the opportunity to further shape Adecco's journey towards an increasingly reliable, stable and cost-efficient IT service delivery capability. This role is expected to contribute be facilitating IT capability journey from being a reactive to a predictive function.

Reporting to and working with the Global Command & Control Centre Manager (C&CC) within IT Services Operations unit of Adecco, this role offers an exciting opportunity to join one of the world's best workplaces, to demonstrate your skills, establish capabilities to deliver substantial value and manage risk across a global landscape.

• Perform management of the Front Office, Back Office and other technical teams within the C&CC while on shift.
• Support the Major Incident Managers in the management of high priority Incidents and orchestrate internal/external escalations as required.
• Perform line manager duties for the shift team.
• Deputize for Command & Control Centre Manager where required.
• Ensure all Major Incidents are acted upon within required timeframes and service is restored within SLA’s, highlighting any service breaches and opportunities to improve to ensure improvement takes place to mitigate future similar outcomes
• Ensure all Incidents are logged within agreed timeframes to the correct teams and the Incidents contain all the information required so that support groups can trigger restoration activities efficiently
• Ensure all necessary changes and standard changes are logged for any preventative activity that takes place on shift
• Act as the first point of escalation for senior IT stakeholders and staff within the C&CC
• Accountable for the C&CC teams while on shift
• Ensure escalations from the rest of Adecco IT Production, other internal staff and customers are dealt with appropriately
• Perform a lead role in the development of the C&CC service/processes to improve the user experience of Adecco IT
• Within the C&CC working together with the C&CC Manager, Major Incident Managers, C&CC staff and the representatives of Network UCC and Security regarding overall delivery of the C&CC
• Hosting the global DSR (Daily Service Review)

• Experience of operating as a Duty Manager in a mutli-disciplined service management team (ideally from within a NOC/SOC environment)
• Experience of running a multi-skilled function with people management via both direct reporting and matrix management
• Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies.
• Solid experience of ServiceNow
• Proficient in the use of an array of monitoring tools
• Good understanding of current and emerging technologies and how these are applied in complex multi-vendor environments.
• Minimum 3-5 years Command & Control Centre/NOC Management experience
• Minimum 3-5 years’ experience of working within a global NOC/SOC environment

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 22-09-2025