Modis Senior MSP Program Manager

SUMMARY:

The Sr. Program Manager is responsible for managing the staffing programs for multiple clients or a single large/complex client with over 250+ headcount across multiple locations or one large technical account over 100 headcount).  Acts as the main liaison to clients to define and develop innovative solutions to meet hiring needs, address client requests and achieve strategic objectives. Ensures orders are fulfilled according to client requirements. Serves as subject matter expert on market trends, client industry, and roles. Manages an onsite employee or a team of employees as required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for “light selling” every day which includes setting up meetings weekly with the hiring managers for the business development managers or vice president to present Modis capabilities.
• Supervise, train, mentor and coach onsite team members.
• Leads and helps train Program Coordinators & Engagement Managers if tied to accounts.
• Partners with clients to define strategic objectives and hiring needs.
• SOW/ Statement of Work Management (time entry, PO, Invoicing accuracy, benchmark check in, PO Balance).
• Ensures operational efficiency and client satisfaction, including a focus on effective order fulfillment.
• Builds and maintains subject matter expertise on assigned clients.
• Builds and maintains relationships with candidates and temporary employees.
• Liaison between Delivery Centers and customer.
• Develops relationships with key clients and business leaders.
• Develops relationship with Managers and can perform light Business Development and/or could coordinate Meetings/ Capability Presentations if Sales tied to account.
• Directs all temporary employee inquiries or escalations to the engagement manager.
• Develops and implements revenue and expense forecasts for assigned clients, including establishing budgets and collaborating in the development of short and long range growth plans.
• May participate in candidate hiring/onboarding processes in accordance with client/organizational requirements.
• Coaches, trains and mentors team members.
• Leads Quality Performance Reviews (QPRs) and Quarterly Business Reviews (QBRs).
• Ensures compliance and safety requirements are in place and enforced by colleagues.
• Participates in special projects and performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

Bachelor’s degree in business or a related field with five (5) plus years of recruiting or client program management experience is required. Combination of post-high school education and related professional work experience equivalent to nine (9) years may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or in the staffing or human resources solutions industries is highly desirable.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Ability to communicate effectively, verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to focus on client needs with a commitment to quality and customer service.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
• Ability to identify and resolve problems through recommending and implementing creative solutions.
• Knowledge of and ability to interpret and understand employment-related laws, rules and regulations.
• Knowledge of and the ability to utilize Applicant Tracking Systems.
• Knowledge of current sourcing and recruiting trends, best practices and methodologies.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.  

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. 

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.  

Make an impact where it matters most. 

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled 

The Company will consider for employment qualified applicants with arrest and conviction records 

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law

Posting date: 10-19-2022