Onsite Supervisor

The Onsite Supervisor acts as the candidate’s/associate’s employment “agent” (i.e., liaison) and point of contact through the recruiting, onboarding, and assignment lifecycle. This position must ensure satisfaction by maintaining a solid working relationship with our candidates/associates – showing appreciation for their performance and contributions, sharing their importance to our organization, and reinforcing the benefits of working for Adecco. This position is also accountable for meeting performance KPI and SLA metrics to ensure excellent client delivery.

• Continuously work to anticipate clients’ needs based on historical and current business activity and knowledge of client markets.
• Identify growth opportunities within current onsite client(s) based on knowledge of the market geography, economic environment, top companies, competitors, in the temporary staffing space.
• Serve as a Brand Ambassador and participate in thought leadership activities that build Adecco’s reputation as the most admired workforce solutions partner.
• Manage a team of Talent Consultants who are laser focused on associate care.
• Hire, train, coach and develop team of Talent Consultants.
• Ensure all agreed upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets. Partner with various internal stakeholders to provide full-service solutions to our clients. 
• Maintain high levels of customer satisfaction through regular communication and business reviews with the clien
• Establish a plan to grow and retain existing accounts and newly acquired clients.
• Build trust and credibility amongst clients/prospects, candidates, and colleagues by communicating our value proposition.
• Responsible for creating an excellent customer experience as measured by the NPS scores.
• Collaborate with centralized teams including central recruitment, sales and operations.

A high school diploma or equivalent and 3-5 years of equivalent work experience required. A minimum of two to five years in the service provider industry is preferred. Must have a proven track record – measured by customer satisfaction service levels, increased responsibilities, and successful working relationships with colleagues and management.

• Excellent organizational, multi-tasking, communication, and customer service skills.
• Process- and KPI- oriented.
• Excellent MS Office (Word, Excel & PowerPoint) and database skills and the ability to learn new software are required.
• Capable of problem resolution and task prioritization.
• Demonstrated ability to build and maintain strong candidate relationships and networks.
• High energy, results-driven, and solution-oriented attitude.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We have zero tolerance for any unlawful discrimination or harassment, against any employee, associate, or candidate, at any stage of that person’s journey with us. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

The anticipated salary range for this position is $64,480 and $80,928. Salary may be determined based on experience, education, geographic location, and other factors. This position includes an incentive program that may include bonus and/or commission.  

Benefit offerings for full-time employment may include medical, dental, vision, term life insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans and reimbursement and retirement programs.  Available paid leave may include paid time off, parental leave and holiday pay.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

The Company may require proof of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements.  As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law.   The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Posting date: 03-27-2025