ITD Change Manager

Adecco Group ITD has established a new 3-year ITD Strategy and requires solid processes, operational excellence, and delivery excellence to ensure the execution of the ITD strategy to build the foundation while innovating for the future.

As part of the Continuous Improvement and Change Centre of Excellence function, the Change Manager will play a pivotal role in driving organizational transformation, change adoption and operational excellence, contributing to the successful ITD Strategy execution.

The Change Manager will design, implement & manage the required transformational support measures, metrics, and tools, as part of a change management centre of excellence. The chosen candidate will also drive a better user experience with internal and external clients, candidates, and users, supporting the change acceleration process with the ITD and Business organizations to ensure successful delivery & adoptions along the transformation.

Accountabilities:

• Ensure that change management is driven and implemented in a professional manner across the various initiatives/streams under the Strategy and Transformation function, including Strategic Programs, Major local projects, and initiatives related to continuous improvement and operational functions, such as Vendor Management, Cost management, Resource management, and Support function, in order to ensure maximum return on investment.
• Drive change management & adoption of innovation and AI capabilities within ITD and key stakeholders.
• Standardize and govern change management practice, enhance organizational capabilities, monitor and report effectiveness of change initiatives.
• Ensure capabilities building and knowledge sharing, design and deliver training programs, share best practices, case studies and lessons learned, coach teams and leaders in context of transformational change.
• Implement Technology to support Change, monitor industry trends and integrate innovation, deliver insights and report to support informed decision-making.
• Owns and maintains communication and awareness channels (SharePoint, internal channels, guidelines, handbooks, etc.) to ensure that the internal and external community is up to date with tools, templates, processes, best practices, initiatives, changes, etc.
• In support to the various community (PMs, VMs, etc.) provides training, awareness, communication across, enabling the department to be a change catalyst across.
• Drive excellent user experience with internal users, as well as associates, candidates and clients, through digital capabilities.

Main tasks & responsibilities

• Implement the CoE Framework, including scope, tools, success metrics, develop roadmap for embedding change principles organization-wide.
• Measure and analyse user experience through the transformation journey, implement tools and methods to drive excellent user experience and adoption of change.
• Design and implement a standardized change management framework, lead major transformation, ensuring adoption and impact; establish and track KPI’s for change adoption, readiness and outcomes, consistent to Corporate Program management framework.
• Establish governance structures for change initiatives, facilitate cross-departmental Workshops to align efforts, maintain regular communications with Stakeholders.
• Develop training concept and deliver sessions on change methodology, build a repository of knowledge including templates tools and case studies, mentor and coach leaders on best practices in daily operations.
• Select and implement software on chance management, monitor key metrics and generate dashboards for leadership, integrate feedback and learnings into ongoing improvement cycles.

• At least 10 cumulative years of experience within Change management, Performance, Business & IT transformation.
• Master best practices in Change management.
• Experience as Business or IT leader and able to grasp business priorities and strategies.
• Experience with Transformational business and IT Programs.
• Excellent communication, presentation, and inter-personal skills, with the ability to effectively communicate at all levels of the organization, including executive management.
• Proven capability of managing multiple priorities effectively and performing under tight deadlines.
• Experience successfully working with distributed teams.
• Proactive, problem-solving approach, always striving to spot issues/challenges and finding solutions which are logically strong, driven by common sense/best practice and simple/implementable.
• Ability to work under pressure and see opportunities from challenges.
• Master’s degree with focus on Engineering, Business Management, Communication and or IT.

                            Travel Requirement: Occasional (up to 20%)

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 15-04-2025