Solution Analyst - IT Front Office

Mission: 

• Translating the global and local product requirements to detailed functional and technical requirements for an IT solution.  
• Translating the local functional requests to technical requirements for an IT solution.  
• Help in the Prioritizing functional enhancement requirements in alignment with the Product manager.  
• Describing the detailed functional requirements in understandable user stories, story points and tasks.  
• Describing the test cases in related to the feature and users’ stories including acceptance criteria.
• Support the development / scrum team for additional analysis and answering question.
• Steering the IT development team delivering the prioritized user stories/story points/tasks.  
• Develop simple reporting in the solution and handover the reporting to the product manager.
• Delivering the translated functional requirements prioritized in the backlog for the IT development team.  

Responsibilities: 

• Translating the global product to an IT solution  
• Translating high level functional requirements (Epics & Features) to detailed functional and technical requirements (User stories & Story points)  
• Help the product manager for the prioritization of the backlog based on business value
• Managing the users’ stories backlog with measurable KPI`s   
• Following Agile, DevOps, SCRUM and LEAN methodologies  
• Collaborative and fruitful working relationship/partnership with the preferred IT supplier  
• Collaborative and fruitful partnership with the Digital Product manager  
• Collaborative and fruitful partnership with the Digital Success manager  

Work Experience: 

• At least 8+ years of experience working as solution analyst in IT
• Prior experience of working in a IT analyst roles 
• Prior experience of working with Salesforce solutions
• Prior experience in writing epics, features, user stories and test cases
• Experience in alignment with product manager
• Experience in prioritization of backlog based on value for the company
• Experience in working with external team(s) in different locations and time zones  
• Good knowledge of software development methodologies using LEAN, Agile, Scrum DevOps, and Waterfall  
• Work experience in a multinational and multicultural environment
• Good communication skills  

Education: Bachelor’s Degree in Computer Science, Engineering or comparable 

Travel Requirement: Not required or very occasionally.

Any additional language is a plus 

Skills:

• SalesFroce experience (configuration, reporting and dashboard)
• Strong communicative team player  
• Structured and disciplined approach in management of workload  
• Ability to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense.  
• Problem analysis and resolution  
• Ability to build co-operative working relationships with customers, peers and key stakeholders based on respect and team work  
• Ability to act under pressure and to manage crisis situations efficiently   
• Ability to motivate and coach team members 

Posting date: 26-01-2025