Head of Service Integration

Mission: to lead the Service Integration and Management (SIAM) function, ensuring seamless integration, governance, and performance of multi-supplier and Internal IT services. Drive operational excellence, deliver value through effective service delivery, and maintain alignment with business objectives. Accounable for,performance, and collaboration among providers.

Strategic Leadership: Define and implement the SIAM strategy to support the organization's business and IT goals. Establish governance frameworks to manage multi-supplier environments effectively. Act as the primary point of accountability for service integration outcomes.

Supplier and Service Management: Lead the coordination of multiple IT service providers, ensuring aligned delivery. Develop and enforce service-level agreements (SLAs) and key performance indicators (KPIs). Build strong relationships with suppliers to drive collaboration and continuous improvement.

Governance and Compliance: Ensure all IT services comply with regulatory and organizational standards. Manage risks related to service integration, including performance, continuity, and security risks. Implement processes to measure and monitor supplier compliance and quality.

Process comtinous improvement and Optimization: Oversee end-to-end service management processes, including incident and requests Identify opportunities to streamline operations and improve efficiency. Drive automation initiatives to enhance service delivery.

Team Leadership and Development: Manage/build and mentor a high-performing SIAM team, fostering a culture of collaboration and accountability. Provide guidance and support for career development within the team.

Stakeholder Engagement: Act as a liaison between IT, business units, and suppliers, ensuring alignment of services with business needs. Communicate performance metrics, achievements, and issues to senior leadership.

Key Metrics for Success:

• Achievement of SLA targets and reduction in service disruptions.
• Successful integration and performance of multi-vendor services.
• Continuous improvement in service quality and cost efficiency.
• Positive stakeholder and end-user satisfaction scores.

• Minimum 5 years' higher education in IT
• Minimum 3 – 5 years’ experience in a similar position
• Proven experience in managing multi-vendor IT environments and leading SIAM functions.
• E2E understanding of the Service Management eco-system
• Excellent stakeholder management, negotiation, and communication skills.
• Analytical, able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, using problem-solving skills.
• Good Team and Stakeholder Management
• Familiarity with service management tools (e.g., ServiceNow, and frameworks (e.g., ITIL, SIAM, COBIT)
• English level: expert

Education

• University Degree preferably in a technical subject or any comparable education
• ITIL (preferably ITIL 4), COBIT, or relevant SIAM certifications
• SIAM Foundation (Minimum)

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 28-01-2025