Data and Reporting Manager
United States Apply for Role
Customer Success Shared Services is the engine behind the account teams – preserving customer facing time by handling the specialized and tactical work that would otherwise need to be done by Sellers. Our deliverables are of the highest quality: ensuring consistency in process, data, and systems so that Sellers can confidently serve the customer. This is a global team supporting all service lines. We are experts in our internal systems, and the data requirements that allow LHH to demonstrate positive ROI to our customers.
The professional in this role will be required to partner closely with account teams and interact occasionally with clients as well as LHH leadership.
Reporting Relationships:
- Position reports to the Global Shared Services Senior Data Manager
Direct Reports:
- None
In this role you can expect to
Key Accountabilities
- Work with LHH account teams to assess, define, and develop reporting deliverables to meet customer requirements.
- Be an expert developer of BI visualization tools, specifically Strategy (fka MicroStrategy) as well as Power BI and Tableau.
- Produce benchmark and sales radar reports and serve as advisor to win opportunities, grow account revenue and increase customer satisfaction through data insights and trends.
- Query LHH databases to extract information needed to develop reports and/or compile required data from other data sources, including manually as required.
- Streamline assigned reporting deliverables and support the development of standard vs. custom reports.
- Advise account teams on alternate ways to meet client data demands.
- Continuously assess and improve data collection and reporting processes.
- Manipulate client generated data files on an ongoing basis to ensure accurate entry into LHH systems (list management).
- Provision and maintain users of the LHH Client Resource Center Portal (CRC).
- Support Customer Partner Reviews (APRs/QPRs) by supplying data and completing finished PowerPoint slides and/or other client-facing deliverables.
- Occasionally participate in client meetings, serving as subject matter expert for list management, data and systems related topics.
- Participate and support staff training related to data assurance and reporting.
- Collectively maintains a Salesforce.com cases queue supporting LHH seller requests.
All About You
- Extensive reporting and data analytics experience utilizing BI Tools including MicroStrategy, Power BI, and Tableau
- Expert in MicroStrategy and other database management and reporting tools
- 5-10 years corporate business experience, professional services experience preferred
- Strong expertise in MS Excel
- Experience with Salesforce.com and/or other similar ticketing process
- Undergraduate degree in information systems, business administration, or analytics
- Ability to query LHYH systems/data warehouse as well as other 3rd party systems in response to data requests
- Demonstrated oral and written communication skills
What we offer
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-equity-and-inclusion/
Posting date: 02-14-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.