Trial Coordinator, Ezra
London, United Kingdom Apply for RoleYou'll be joining our high performing EMEA Sales team, and will work cross-functionally with other departments including delivery, marketing and technical support. This role reports into the VP Enterprise Acquisition.
What you’ll do
- Work with the sales team to provide an effective and proactive product Trial experience to prospective accounts who are looking to have practical exposure to EZRA's propositions
- Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
- Check-in with client stakeholders and provide data and insights to the Sales team post-trial, to ensure a detailed and thorough implementation as we move forward with partnerships
- Project manage the client onboarding set-up, and support our Customer Success Managers in providing opportunity for growth with existing customers
- Be a point of contact and support the CSM on executing deliverables and reaching milestones
- Proactively work with customers and our sellers to understand what success looks like and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience
- Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis to provide data insights and trends
- Participate in all aspects of EZRA's CSM community (training, systems, processes)
- You have 2+ years experience in an Administration / Operations / Customer Success position or a similar role, ideally working directly with prospective and existing clients
- You are experienced in working cross-functionally with other departments particularly Sales, Customer Success and Delivery Operations
- You have an understanding of how to align outputs to the need of a customer in line with business strategies
- You are passionate about innovation and looking at better ways to work
- You are proficient in reporting and the creation of visuals/graphics to showcase results
What We Offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life Assurance
- Flexible working hours
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
Posting date: 06-01-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.