Service Integration Manager (SIAM)

The Service Integration (SIAM) Manager will establish, run and continually improve the I&O SIAM capabilty ensuring effective end-to-end service governance, integration assurance and coordination across internal and external service providers and stakeholders.  This role is responsible for overseeing the Integration of IT services across multiple vendors, ensuring that all services are aligned, managed, and delivered seamlessly.  This role ensures that ITSM processes and ITIL frameworks are effectively implemented withina multi-vendor environment.  The SIAM Manager drives collaboration, ensures service delivery consistency, and manages vendor relationships to meet business objectives and service levels

• Lead and manage a team of Integration Managers along with the SIAM Practice and Framework Owner.
• To evaluate the current and future needs of services which require, or would benefit from, cross-Service Provider deliveries, in line with Stakeholder requirements ensuring a positive contribution to the organisation’s goals and objectives.Secure that governance & standards are in place and are consistently complied with by all integrated Service Providers, along with their respective contracted deliverables and obligations.
• Hold Service providers accountable for their financial commitments, looking to reduce cost through service optimization wherever possible.
• To be the agent of the customer exercising the parts of the contract related to the delivery of the services by the Service Providers.
• Ensure all ITSM processes are standardized and followed across all vendors
• Work with the ITSM Process Owners and Service Integration Manager to ensure smooth process execution and integration
• Act as the main point of contact between business stakeholders and third-party vendors, ensuring effective communication and coordination
• Liaise with internal IT teams to ensure alignment of ITSM processes with business objectives
• Accountable for the establishment and maintenance of the Service Integration and Service Levele Management frameworks
• Ensure that all integrated Service Providers fit culturally into the Adecco SIAM capability (collaboration, workflows & processes, lines of escalation and authority).
• Support SiAM managers in their work with the Service Owners and Partners, act as SIAM integrtation Manager for an agreed scope of vendors if neededTo lead a Task Force in establishing Service Ownership within ITD
• Provide regular updates and performance reports to senior management on vendor and service delivery performance

Work Experience

• Minimum 5 years' higher education in IT
• Experience 5+ years in ITSM or service management, with at least 2 years in multi-vendor environment or SIAM role
• Strong understanding of SIAM principles, ITIL framework, and service integration techniques
• Sound knowledge & experience of Process, Supplier, Contract and Business Relationship Management & Governance, KPI’s & SLA’s
• E2E understanding of the Service Management eco-system
• Good communication skills
• Good presentation skills
• Good Team and Stakeholder Management
• Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

Education

• University Degree preferably in a technical subject or any comparable education
• ITIL 3 foundation (Minimum)
• ITIL 3 Practitioner / ITIL 4 foundation (preferred)
• SIAM Foundation (Minimum)

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 27-03-2025