Program Consultant

The Program Consultant optimizes efforts to service clients in a high quality, cost effective manner for multiple client work locations. Follows all phases of the client requisition process to encourage a fair and competitive environment as well as maintain adherence to program process compliance.  

The Adecco Group is one of the world’s leading HR Solutions Providers and by joining our company you can reap the rewards, recognition and benefits of a company that is big enough to make an impact, but small enough to care.  If you want to be in a role that is at the forefront of helping The Adecco Group to continue to build an inclusive culture, then keep reading.

• Manages all requisition activity using VMS technology.
• Oversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results.
• Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential.
• Completes administrative tasks within the requisition process, including but not limited to: scheduling, resolving tickets, managing time sheets adjustments or rejections, ensuring compliance of vendors, running pre-built reporting, gathering start dates, initiating onboarding checklist, and providing updates to the candidate and client.
• Supports program(s) filling many similar roles, where the scope is pre-defined; focus is on working with suppliers to onboard efficiently and quickly.
• Manages and coordinates client and supplier community interactions within assigned market area or skill set.
• Provides program Standard Operating Procedures (SOP) training and updates to supplier community on a regular basis to ensure understanding and compliance.
• Communicates program procedural changes and updates to local Pontoon MSP suppliers and client users while providing all procedural updates in a timely manner. Facilitates to ensure suppliers appropriately manage employee on-boarding, employee relations issues, orientations, performance reviews, and off-boarding activities.
• Supports the Operations Manager of Pontoon MSP (Pontoon Managed Service Program) in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Pontoon policies and procedures.
• Assists in providing accurate, timely, and complete daily performance analyses.
• Builds relationships with the Operations Manager of Pontoon MSP and their areas of responsibility. Establishes and maintains a proactive, positive working relationship with client end users through regular phone and in-person contact.
• Performs site visits and promotes communication with the client end users within assigned market area or skill set.
• Assists with supplier assessment efforts and updates as needed.
• Participates in special projects and performs other duties as assigned.

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Proven track record measured by customer service levels and satisfaction, increased responsibilities, and working relationships with colleagues and management.
• Able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.
• Ability to interact and communicate with all levels of staff and management.
• Proficient with Microsoft Office products, including Word, Excel, Access, PowerPoint, and Outlook.

Posting date: 16-01-2025