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Training Content Creator & Employee Support Specialist (project role; fix-term 18 months)
As Training Content Creator & Employee support specialist you will play a key role in the development of FUTUREFIT training collateral and effective delivery of FUTUREFIT training service. You join a Learning and Development team with a focus on developing innovative learning solutions and thought leadership in an employee-facing role. This person will play a key role in developing highly effective blended learning solutions (heavy on digital-based training) for employee role-based learning and certification for the FUTUREFIT program. The goal is to enable learners in acquiring knowledge, skills, and competencies in an effective and appealing manner.
Reporting Relationships
- Position reports to the Global Training Lead
Direct Reports:
- Liaises with the PACERS & functional business SMEs within a matrix structure.
Location: Remote with residence in India
Travel:None
Languages: Fluent in English (written and oral)
About FUTUREFIT
FUTUREFIT is LHH CT&M / LD program to be an innovative business led organization that operates flexibly, efficiently, and resiliently on redesigned simplified processes, supported by modern IT platforms that enable rapid, transformative technology adoption, which supports business growth.
It stands for Facilitating Unifying Technology Upgrades, Redefining Efficiency, Fun, Innovative and Together.
In this role you can expect to:
Under the Global Training Lead, you will be responsible for:
Training Content Creation
- Create training solutions (e.g., tooltips, training guides, quick & small launchers, simulations, LMS eLearning courses, training presentations, quick reference guides, and work instructions) using his or her review and understanding of Instructional Design and through proficient use of training development tools (e.g. Digital Adoption Platform), following development standards set for the FUTUREFIT program.
- Ensure standards are followed to meet LHH requirements and exceed LHH expectations.
- Create instructional courses for both skill-based and role-based enterprise systems (force.com (Salesforce, PSA), MicroStrategy, VMock etc), and human skills.
- Apply time management and project management skills to deliver excellent course materials while adhering to project timelines and design standards.
- Promptly identify issues or risks to the Global Training Lead and recommend solutions.
- Responsible for creating and maintaining the content library / training materials within Lemon Learning (Digital Adoption Platform), LHH LMS system and it’s instructional led virtual collateral.
Employee Support Specialist
- Serve as contact for LHH employees, building trust and rapport while identifying areas of opportunity to enhance our support, highlighting best practices, and documenting both ensuring the continued value of the training products and services.
- Own the relationship with employees, including onboarding, implementation, training, adoption, retention, and satisfaction.
- Develop and maintain employee-success best practices, as well as employee-support content.
- Communicate effectively with employees to better understand their needs, maximize adoption & usage, and share learnings.
- Demonstrate a consultative approach to help LHH employees overcome issues and achieve their adoption & usage goals.
- Facilitate interaction and workflow among team members, including third-party service providers, to ensure timely deliverables.
- Collaborate, problem-solve, and/or strategize with team members on upcoming activities.
Here’s is what you’ll need to succeed:
- Bachelor's degree or relevant work experience, preferably in a corporate or consulting role (internship experience acceptable)
- Minimal 5 (five) years of experience creating and delivering instructional courses (heavy focus on digital-based training)
- Demonstrated ability to:
- Accomplish work under tight timelines and manage stress levels.
- Communicate effectively with employees and team members (written and oral)
- Work both independently and collaboratively as part of a team.
- Ability to acquire technical skills quickly and efficiently.
- Build strong relationships.
- Strong attention to detail and quality of work output
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
- Knowledge of force.com platform (e.g. Salesforce, PSA)
- Knowledge of Digital Adoption Platform (e.g. Lemon Learning, WalkMe)
- LMS Design & Admin Management
- Experience in creating and maintaining training collateral for LMS and DAP systems that drive adoption & usage.
- Knowledge of and commitment to shifting the power and a passion for the role that training can provide in maximizing adoption and usage.
- Team building working with an international team.
- Collaborative ways of working
- Fluent in English (written and oral)
- Technical skills: LMS, Articulate Storyline, Camtasia, Vyond, Synthesia. AI learning tools in general
What we offer:
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment.
- We foster an open-minded environment where people spark new ideas and explore alternatives.
- Remote work environment
Contract: project role fix-term 18 months
Contract Type: Full time.
Hours: 40 hours
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next. www.lhh.com
LHH is an Equal Opportunity Employer.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion
Posting date: 17-12-2024
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Nossos Termos de Uso, Política de Cookies e Política de Privacidade explicam como recolhemos e usamos informações sobre si e sobre os seus direitos. Ao enviar as suas informações, confirma ter lido esses documentos e consente em receber comunicações e alertas de emprego por e-mail do Grupo Adecco.