Head of Process Execution
Mexico City, MexicoKuala Lumpur, Malaysia Apply for Role
Driving operational excellence and delivering value through innovative process execution. This role will oversee the development, implementation, adoption, delivery, and optimization of IT processes. Including Problem, Change, Release, Testing, Configuration, Asset, Service Catalogue Continuity and Risk to enhance operational efficiency, ensuring compliance, and aligning with ITD and business objectives.
What you’ll be doingProcess Leadership: Lead and manage the execution of IT processes across departments, ensuring alignment with organizational goals. Define, document, refine and automate IT process workflows to optimize efficiency and accuracy.
Strategy and Planning: Develop strategies to enhance IT process execution, focusing on automation, scalability, and sustainability. Identify gaps in current processes and design solutions to address inefficiencies.
Team Management: Manage a team of IT professionals, providing guidance, mentoring, and professional development opportunities. Ensure the team adheres to best practices and maintains a high level of performance.
Stakeholder Collaboration: Work closely with business units to understand requirements and ensure IT processes support business needs. Function as the liaison between IT, suppliers, and other departments to promote seamless process integration and delivery.
Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to track process effectiveness. Provide regular reports on IT process execution to senior leadership, highlighting successes and areas for improvement. Establish continuous improvement initiatives with detailed implementation plans.
Risk and Compliance Management: Ensure all IT processes comply with relevant regulations, standards, and policies. Proactively identify and mitigate risks associated with IT process execution.
Technology Implementation: Evaluate and implement tools and technologies to improve process automation and management. Stay updated on industry trends and recommend relevant innovations.
About you- Minimum 5 years' higher education in IT
- Minimum 3 – 5 years’ experience in a similar position
- Sound knowledge & experience of Process, Supplier, Contract and Business Relationship Management & Governance, KPI’s & SLA’s
- E2E understanding of the Service Management eco-system.
- Skilled in holistic process mapping
- Excellent communication skills
- Good presentation skills
- Good Team and Stakeholder Management
- Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
- English level: Expert
Education
- University Degree preferably in a technical subject or any comparable education
- ITIL 3 foundation (Minimum)
- ITIL 3 Practitioner / ITIL 4 foundation (preferred)
- SIAM Foundation (Minimum)
It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.
We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.
Growth and Development
You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.
A journey to bring out the best in youWe believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.
Inclusion
We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.
Interview Process
Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.
Posting date: 28-01-2025
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.