Success Manager, Career As A Service

Berlin, Germany Apply for Role

Job ID 200000MZ Primary Location Berlin, Land Berlin, Germany Business Unit The Adecco Group Corporate Department Information Technology

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day empower 3.5 million careers. We inspire, skill, develop and hire in 60 countries, enabling individuals and organizations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who have voted us a Great Place to Work® - World’s Best Workplaces for the past four consecutive years.

The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by eight lead brands: Adecco, Modis, Badenoch & Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General Assembly.

Location

Berlin

Mission

As the talent market continues its rapid change, candidate and client expectations are evolving. To navigate this, The Adecco Group is working to differentiate its value proposition -- creating closer relationships with both clients and candidates. We aim to let ideas flow from one market to another, while leveraging available data sources across Adecco Group businesses. We succeed by innovating, driving technology adoption and increasing development cycle speeds through rapid user feedback loops.

Are you ready for a challenge? Do you want to make this change happen? Are you driven by delightful user experience and are you passionate about digital products? If so, we want you to join our team!

We are establishing the Group Product Organization to orchestrate the design, development and adoption of the end-to-end experiences Adecco will offer to candidates and clients in the future. At the core of this organization, each product represents a specific experience that satisfies a client or candidate need. This, in turn, triggers the reason to connect, engage, share data or buy services from us.

The Adecco Group provides people around the world with an extraordinary range of jobs, gigs, coaching, training and executive roles. “Career as a Service” describes the digital products that connect these -- helping people succeed at work, realise their ambitions, upskill and take the next steps in their career. We are looking for a Success Manager to actively drive the adoption and use of these Digital Products by our countries and brands. The Success Manager will work closely with country representatives and drive adoption of the Career as a Service services and processes through various channels such as chat-bot, mobile app and marketing cloud and will be closely involved in defining product enhancement request. The Career as a Service product will predictive models; digital badges; e-learning and recommendation engines.

This role reports to Global Candidate Platform Lead, based in Berlin.

Tasks

Plan and lead the successful adoption and expansion of digital products
Execute adopt "success plan" with country stakeholders - whilst monitoring milestones, risks and metrics
Drive end-user utilization in partnership with Product and UX leads.
Drive change management and adoption activities across functions regions, brands and countries
Build and lead community of "power-users" in countries/brands
Help to reduce implementation risks, drive usage of existing product releases, and identify barriers for adoption
Act as close partner with the Product Manager and drive improvement based on feedback loops across the product lifecycle

Qualification requirements:

5-10 years of experience in consulting, project management or pre-sale
A can-do attitude and hands-on approach when supporting countries
Proven ability to map business processes to product capability
Experience in driving digital projects through effective change management and adoption
Ability to establish strong relationships with functional and regional stakeholders
Experience in employee experience, education, talent management or career pathway design
Strong interpersonal skills that establish Trusted Advisor relationships with stakeholders
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Cultural awareness and appreciation for diversity
Proficiency in English required; additional language skill preferred
Master’s degree with information technology or business administration focus preferred

Preferred Location: Berlin

Expected amount of business travel: 25-50% of work time

This job advert is posted by Adecco Group AG with registered address at Bellerivestrasse 30, 8008 Zürich, Switzerland. www.adeccogroup.com

Posting date: 29-09-2020

Apply for Role

Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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