Business Analyst, Service Now

As a Business Analyst for the Adecco ServiceNow platform, your role is pivotal in bridging the gap between business requirements and technical execution, ensuring alignment with our company's goals and driving increased customer satisfaction. You will help achieve our strategic vision, ensuring that our solutions meet the needs of our stakeholders, enable high-quality services, and enhance overall business efficiency. Your primary focus will be in the HR & Case Management suite of products.

This position is opened globally for internal candidates.

Vision and Strategy:

• Develop and maintain a clear vision and roadmap for ServiceNow components by continuously assessing the market, customer feedback, and technological advancements
• Collaborate with stakeholders to understand business needs and translate them into actionable objectives

Stakeholder Collaboration:

• Act as the primary point of contact between the architecture & development teams and internal or external stakeholders
• Gather and integrate feedback from users, stakeholders, and team members to drive continuous improvement

User Adoption and Communication:

• Drive user adoption by developing and implementing effective communication strategies around new features and updates
• Ensure availability of comprehensive documentation, including release notes and user guides, to support users in understanding and utilizing new functionalities

Backlog Management, Planning and Execution:

• Create, prioritize, and manage the demand backlog to ensure it aligns with the roadmap and business priorities
• Oversee planning sessions, ensuring that the team understands the requirements and objectives of each deliverable
• Make informed decisions about trade-offs and priorities based on stakeholder input and project constraints

Development and Delivery:

• Work closely with the development team to ensure timely and high-quality delivery of ServiceNow module features keeping full compliancy with Adecco standards
• Define and monitor key performance indicators (KPIs) to measure product success, impact and license management

• Significant IT experience in Solution & Project management as IT relates to provisioning, support and maintenance with specific knowledge
• Previous experience of working with ServiceNow products
• Good understanding of Adecco business organization, business processes and corporate culture
• Excellent understanding of Adecco IT architecture, systems and technologies.
• Good understanding of operations planning and capacity management
• Experience in working within a Global company
• University degree preferably in a technical subject or any comparable education
• ITIL 3/4 certification
• Project Management education and experience
• Agile delivery methodology
• Fluent level of English

         Please note the role will require an occasional travel (up to 20%)

It’s an exciting time to be part of our team. At the Adecco Group, our purpose—making the future work for everyone—inspires and connects us all. We deliver expertise in talent and technology through our three global business units: Adecco, Akkodis, and LHH. We enable organizations to succeed and people to thrive.

We’re proud to be a  global thought leader and are committed to building an innovative and data-driven future. Through our Future@Work strategy, we are transforming the way we use data and analytics to drive business performance.

Growth and Development

You will have the opportunity to grow across a variety of interesting roles and career paths. We offer world-class resources for upskilling and professional development, ensuring that you continue to thrive in your career.

Inclusion and Diversity

We believe in talent, not labels. Our culture of belonging and purpose ensures that everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer committed to equity, inclusion, and diversity.

Our interview process includes an initial phone screening, followed by a virtual round of interviews with theHiring Manager, HR team, and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company.

If you are avisionary leaderwith a passion fordata-driven business transformation, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing aninclusive and accessible recruitment processfor all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know, and we will ensure your needs are met throughout the hiring process.

Posting date: 04-09-2025