Head of Infrastructure & Operations – Belgium & Luxembourg
Groot-Bijgaarden, Belgium Apply for RoleThe Adecco Group is looking for an experienced Head of Infrastructure & Operations for Belgium and Luxembourg to lead and optimize our IT infrastructure and operational services across the region. You will be the key bridge between local teams, end-users, and global IT functions, ensuring the delivery of top-tier IT services, operational excellence, and continual improvement.
What you’ll be doing:This is a hands-on leadership role, requiring fluency in English, Dutch, and French, strong ITIL knowledge, and proven skills in organizational management, relationship building, and supplier management.
Key Responsibilities:
Represent Global IT Infrastructure & Operations in all local IT leadership discussions.
Lead and manage local Field Support and Service Desk teams, ensuring alignment with global standards.
Ensure operational and functional requirements of Regional IT are met via Global IT Infrastructure & Operations service offerings.
Coordinate communication between regional IT teams and global service owners/managers regarding operational issues and service feedback.
Lead regular SLA reviews with regional IT leadership.
Drive IT cost transparency and encourage the adoption of standard IT services wherever possible.
Foster collaboration across the region while contributing to global DTS capabilities.
Hands-on IT leadership with at least 8+ years of experience in multinational environments.
Fluency in English, Dutch, and French; excellent communication and interpersonal skills.
Strong knowledge of ITIL v3 or v4, with practical experience applying ITIL frameworks, certification required.
Proven expertise in relationship management and supplier management, able to balance costs, efficiency, and service quality while fostering trust and collaboration.
Excellent organizational, problem-solving, and crisis management skills.
Strong ability to influence and build credibility with senior stakeholders.
University degree in a technical or related discipline, or equivalent professional experience.
What You’ll Bring to the Table:
Master of IT Challenges: You tackle incidents and problems efficiently, keeping everyone informed and operations running smoothly.
Customer Champion: You ensure every user has a seamless IT experience and turn challenges into solutions.
Supplier Whisperer: You build strong, collaborative relationships with suppliers, driving service quality and continuous improvement.
Asset & Budget Guru: You manage IT assets and budgets smartly, maximizing value without compromising efficiency.
Team Builder & Leader: You inspire your team, help them grow, and keep performance on track.
Calm, Confident, and Focused: You thrive under pressure, lead with clarity, and never stop looking for ways to improve.
Global Impact – Join a network of 30,000+ colleagues worldwide, all working toward a better future.
Career Growth – Endless opportunities to develop your career within our diverse brand portfolio.
Empowered & Supported – We give you autonomy and the right tools to excel in your role.
Inclusive Culture – We believe in talent, not labels. Diversity & inclusion are at the heart of what we do.
Join The Adecco Group and drive IT excellence across Belgium and Luxembourg. Apply today and help shape the future of our infrastructure and operations!
Posting date: 09-12-2025
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.