Active Directory Service Owner
International Apply for RoleThe Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 7 on the Great Place to Work® - World’s Best Workplaces 2020 list. We make the future work for everyone.
The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered
in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange
(ADEN). The group is powered by eight lead brands: Adecco, Modis, Badenoch +
Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General
Assembly.
The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners.
- Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases.
- Participate in process development with partners and Service Provider
- Drives service maturity and service metrics.
- Manage total capacity, features and resiliency of your service.
- Understand the utilization of your service from both a cost and value standpoint
- Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances).
- Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk tradeoffs Adecco should make.
- Create a phased deployment roadmap that plans out your 1-3 year vision for your service.
- Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
- Maintain service catalogue up to date.
- Manage assets (hardware or software, people, processes…) of your service.
- Lead interaction with external partners and service providers.
- Ensure that the Service Level Agreements agreed with the providers are respected.
- Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics. ·
- Demonstrate expertise in working with Microsoft Technology and specially in Active Directory.
- Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products
- Minimum of three years’ experience in IT Infrastructure is required.
- University degree preferably in a technical subject or any comparable education
- Strong overall IT work experience is required.
- Strong Identity technology knowledge and specially with Microsoft Active Directory.
- Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work
- Experience in managing outsourcing contract, KPI’s and SLA’s preferably with suppliers.
- ITIL 3 certification
- Microsoft Active Directory is a plus
This job advert is posted by Adecco Group AG with registered address at Bellerivestrasse 30, 8008 Zürich, Switzerland. www.adeccogroup.com
Posting date: 30-11-2020
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.