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Operations Manager Office & Serviços Gerais | Porto

Lisbon, Portugal, Portugal Apply for Role
Job ID 24000118 Location(s) Lisbon, Portugal; Portugal Business Unit Adecco Department Human Resources

Se gostarias de trabalhar numa empresa multinacional que permite evolução profissional nacional e internacional, que acredita na flexibilidade e oferece um conjunto de benefícios ao nível da conciliação entre a vida profissional e familiar, então sabe mais sobre o nosso projeto, onde terás oportunidade de crescer e ter um papel direto na estratégia e negócio do Grupo Adecco!

Qual será a tua missão como Operations Manager?

Assegurar a gestão operacional da unidade de Office & Serviços Gerais através da integração e acompanhamento dos coordenadores dasoperações.

  • Implementar, monitorizar e controlar asoperações.

Garantir a concretização dos objetivos indexados às operações, analisando e controlandoperiodicamente a atividade desenvolvida pelaequipa.

  • Monitorizar os KPI´s e SLA´s e responsabiliza-se pelo seu cumprimento nasoperações.

  • Construir e analisar estatísticas de resultadosoperacionais.

Acompanhar a gestão de uma carteira de clientes ativos, podendo inclusive efetuar a gestão direta de algunsclientes.

Realiza um conjunto de atividades administrativas, nomeadamente processamento de folhas de horas, elaboração de mapas de faturação e controlo damesma.

Participa no processo de recrutamento e formação dos coordenadores operacionais, identificando igualmente as suas necessidadesformativas.

  • Elabora os reportingsinerentes à sua função, reportando-os ao Diretor deUnidade.

O que te ferá triunfar nesta posição?

  • Teres formaçãosuperior na área de Recursos Humanos ou similares.

  • Teres experiência profissional na área de Gestão de Operações de Recursos Humanos.
  • Bons conhecimentos de informática na ótica do utilizador (MicrosoftOffice)

  • Bons conhecimentos deInglês

  • Carta deCondução

  • Liderar e Supervisionar: Dá orientações claras. Estabelece padrões de comportamento adequados. Delega o trabalho de forma adequada e justa. Motiva e dá responsabilidade a outros. Proporciona oportunidades de desenvolvimento e aconselhamento aos seus colaboradores. Recruta colaboradores de elevadopotencial.

  • Relacionar-se e Trabalhar em Rede: Estabelece boas relações com clientes e colaboradores. Estabelece redes de contacto alargadas e eficazes dentro e fora da organização. Relaciona-se bem com pessoas de todos os níveis e predispõe-se de forma adequada para estabelecer o relacionamento com os outros. Gere oconflito.

  • Orientação para o cliente: Coloca o cliente no centro da sua atividade, assegurando a compreensão das suas reais necessidades e a execução do serviço de acordo com elevados padrões dequalidade.

  • Persuadir e Influenciar: Exerce um forte impacto pessoal nos outros. Obtém acordos claros e o empenho dos outros, utilizando a persuasão e a capacidade para convencer e negociar. Promove ideias suas ou de outros. É perspicaz e diplomático nos processos que utiliza para influenciar e persuadir osoutros.

O que oferecemos?

  • Proporcionamos benefícios ao nível da saúde física e mental, formação inicial e continua, medidas que visam a conciliação da vida pessoal e familiar e ainda possibilidade de desenvolvimento de carreira nacional e internacional.

    Se ficaste curioso em saber mais sobre esta posição, candidata-te!

    Trabalhamos para que outros o possam fazer, junta-te a nós, naquele que é um propósito bastante inspirador!

Posting date: 14-11-2024

Apply for Role

Get to Know Us

Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.

Diversity & Inclusion at Adecco

Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.

What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.

Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.

Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!

Culture

At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.

Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.

Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.

"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco

Learn more about Adecco

We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

  • Collaborate with purpose, connecting authentically to achieve remarkable goals together.
    10
  • Embrace change, taking bold initiatives with tenacity to drive extraordinary results.
    8
  • Focus on customers, creating strong partnerships and understanding their evolving needs.
    10
  • Fuel your curiosity, embrace continuous learning, and grow professionally with us.
    9
  • Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.
    7
Traits are on a scale of 0 to 10

Rewards

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Inclusive Culture, Empowering Impact: Join Adecco's supportive environment, making a difference through work

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Fuel your career path with meaningful work, societal impact, and sustainable growth

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Flexible Hybrid Work: Enjoy work-life balance with Adecco's agile and adaptable work arrangements

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Global Opportunities, Diverse Roles: Explore a world of career possibilities with Adecco's global leadership

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