Coach Network Manager - EZRA
London, United Kingdom Apply for RoleWho we are
The Role
What You'll Do
- Assign coaches to customer programmes and ensure coaches are set up for success in delivering them
- Collaborate with Implementation Managers, ensuring complete briefing information is provided and proactively flagging any issues
- Attend coach briefing calls and thoroughly review all programme information and documents, ensuring Implementation Managers post accurate, detailed information in the correct channels and platforms
- Work closely with global counterparts, working jointly on global customer programmes
- Be accountable for the performance of your coaches by ensuring they have completed all necessary training, have no performance issues, and are fully compliant
- Proactively identify and deliver training opportunities, sending feedback to the coach operations enablement lead / coach development team
- Create collateral for sales teams and customer meetings, and ensure coaches' written and video bios are of high quality
- Participate in quarterly talent review meetings, surfacing issues and offering recommendations
- Support our Customer Success Manager's with coach switch requests, select coaches for coach insights meetings and ensure coaches are fully trained on the coach insights process
- Ensure coaches are up to date on propositions, product, processes, business updates, and community news
- Use relevant tools including our CRM (Bullhorn), sourcing dashboards (PowerBI) and operational dashboards
- Bachelor's degree, or equivalent experience in a related field
- 3+ years' experience in a delivery role - ideally with some experience managing others and working with a Freelance community
- You excel in autonomous environments, and are adept in balancing correct outcomes for the business, coaches, and our customers
- You're passionate about clients and coaches needs
- Business proficiency in English (with any additional languages being a bonus)
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life insurance
- Flexible working hours
Posting date: 02-09-2024
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Join our Global Talent Community
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.