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Global ITD Head Continuous Improvement & Change CoE

Madrid, Spain Apply for Role
Job ID 5730 Primary Location Vancouver, British Columbia, Canada Business Unit LHH Department Technologie de l’information/Informatique : IT
Job Role: Program Support Coordinator
Location: Pacific Coast, Canada - Virtual  *Open to West Coast Applicants Only*     
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best. 
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest. 
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do. 
The Role
As a Program Support Coordinator, you will be instrumental in facilitating seamless program launches and ensuring the accuracy of participant data. Your responsibilities will include coordinating updates and managing data integrity, working closely with our Technical Operations team to uphold our commitment to delivering exceptional coaching experiences.
What You’ll Do
  • Serve as a key resource for participant data management, ensuring participant data and all related records are created and maintained accurately and efficiently throughout participant’s life cycle.
  • Coordinate and manage participant activations/launches across multiple Ezra propositions, proactively identifying, troubleshooting, and resolving potential issues to ensure the best participant experience.
  • License management, ensuring licenses are assigned appropriately so that revenue is recognized, and financial reporting is accurate.
  • Coordinate and manage program extensions, ensuring an uninterrupted participant experience whenever possible, proactively identifying, troubleshooting, and resolving potential issues.  
  • Manage access to external partner platforms (Masterclass, Headspace)
  • Develop and uphold a strong understanding of our systems and products to maintain best practices and provide informed guidance.
  • Collaborate closely with Configuration Engineers and work cooperatively with multiple teams across various platforms.
About You
You have:
  • At least 1 year of experience in application support, implementation, or a related role, with a solid understanding of data management and the importance of data integrity.
  • Exceptional attention to detail and a commitment to delivering high-quality work, ensuring accuracy in maintaining records.
  • Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment, while being self-motivated and professional.
  • A customer-centric mindset, supported by excellent written and verbal communication skills, enabling effective collaboration across teams.
  • Fluency in English; additional languages are a plus.
  • Familiarity with cloud-based systems is an asset.
You are:
  • Passionate about continuous improvement, dedicated to finding innovative solutions that enhance processes and participant experiences.
  • Highly organized, adept at managing multiple priorities and responsive to the needs of a distributed team across various time zones.
  • A proactive problem solver who consistently meets deadlines while maintaining high standards.
  • A collaborative team player who values diverse perspectives and enjoys building relationships across departments.
  • Committed to upholding data integrity, recognizing its critical role in effective program management and participant success.
  • Eager to contribute to a dynamic, inclusive, and supportive team culture where everyone can thrive.
What we offer
  • Your own world class coach
  • Friends and family coaching
  • 2 weeks work from anywhere
  • Charity days
  • Learning and Development Budget
  • Weekly wellbeing hour
  • Health Insurance
  • Registered Retirement Saving Plan
  • Health and fitness reimbursement plan
  • Supplementary heath plan
We are an equal opportunity employer committed to building a diverse team where everyone’s voice is heard and valued. We believe that embracing our differences enhances our culture and drives our success. Attracting and developing a diverse workforce that reflects the communities we serve is essential to our mission.

Posting date: 09-04-2025

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Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

  • Putting people first - be that your colleagues, clients or customers
    10
  • Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally
    8
  • Seeks to empower others and collaborate with a collective spirit
    10
  • Engages and connects with others in a meaningful and respectful way to achieve common goals
    9
  • Initiates activities and decision making; perseveres with courage and energy to drive results
    8
Traits are on a scale of 0 to 10

Rewards

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Flexibility to work in the way that makes you most productive

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Autonomy to make insightful and informed decisions

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Meaningful work that makes a difference to peoples lives

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Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

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Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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