Success Manager Career as A Service
Prague, Czechia Apply for RoleThe Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 7 on the Great Place to Work® - World’s Best Workplaces 2020 list. We make the future work for everyone.
The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered
in Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange
(ADEN). The group is powered by eight lead brands: Adecco, Modis, Badenoch +
Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General
Assembly.
As the talent market continues its rapid change, candidate and client expectations are evolving. To navigate this, The Adecco Group is working to differentiate its value proposition -- creating closer relationships with both clients and candidates. We aim to let ideas flow from one market to another, while leveraging available data sources across Adecco Group businesses. We succeed by innovating, driving technology adoption and increasing development cycle speeds through rapid user feedback loops.
Are you ready for a challenge? Do you want to make this change happen? Are you driven by delightful user experience and are you passionate about digital products? If so, we want you to join our team!
We are establishing the Group Product Organization to orchestrate the design, development and adoption of the end-to-end experiences Adecco will offer to candidates and clients in the future. At the core of this organization, each product represents a specific experience that satisfies a client or candidate need. This, in turn, triggers the reason to connect, engage, share data or buy services from us.
The Adecco Group provides people around the world with an extraordinary range of jobs, gigs, coaching, training and executive roles. “Career as a Service” describes the digital products that connect these -- helping people succeed at work, realise their ambitions, upskill and take the next steps in their career. We are looking for a Success Manager to actively drive the adoption and use of these Digital Products by our countries and brands. The Success Manager will work closely with country representatives and drive adoption of the Career as a Service services and processes through various channels such as chat-bot, mobile app and marketing cloud and will be closely involved in defining product enhancement request. The Career as a Service product will predictive models; digital badges; e-learning and recommendation engines.
- Plan and lead the successful adoption and expansion of digital products
- Execute adopt "success plan" with country stakeholders - whilst monitoring milestones, risks and metrics
- Drive end-user utilization in partnership with Product and UX leads.
- Drive change management and adoption activities across functions regions, brands and countries
- Build and lead community of "power-users" in countries/brands
- Help to reduce implementation risks, drive usage of existing product releases, and identify barriers for adoption
- Act as close partner with the Product Manager and drive improvement based on feedback loops across the product lifecycle
- Expected amount of business travel: 25-50% of work time
- 5-10 years of experience in consulting, project management or pre-sale
- A can-do attitude and hands-on approach when supporting countries
- Proven ability to map business processes to product capability
- Experience in driving digital projects through effective change management and adoption
- Ability to establish strong relationships with functional and regional stakeholders
- Experience in employee experience, education, talent management or career pathway design
- Strong interpersonal skills that establish Trusted Advisor relationships with stakeholders
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Cultural awareness and appreciation for diversity
- Proficiency in English required; additional language skill preferred
- Master’s degree with information technology or business administration focus preferred
Posting date: 11-12-2020
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.