Unified Communication Service Owner

The Unified Communication Service Owner is primary contact for assigned unified communication technology and ensures its business consumers have fully working environment designed with the best practices to deliver their goals to Adecco clients and partners. This role is accountable for designing the service solution, selecting management systems and tools, selecting technology, defining processes in line with global architecture, build and test the first service iteration and lead the evolution of the service.

• Design unified communication solutions or entire new service according business needs, test and document the solution, and handover to deployment team
• Cooperate and lead interactions with partners and service providers to deliver expected objectives (e.g. Proof of Concept)
• Provide clear definition and description of the service, including related documentation, the primary use cases of the service and its business value
• Drive service maturity and service enhancements with partners and internal colleagues
• Manage total capacity including utilization, features, and resiliency of assigned services
• Manage costs of the service. Be able to benchmark total and unit costs; service level & features; and risk profile (including security, resilience, scalability)
• Be accountable for demonstrating sustainable productivity in the running of your service (cost per user & TCO)
• Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make
• Create a phased deployment roadmap (short term and long term) that plans out vision for your service. Deliver committed results relative to your roadmap
• Report investment roadmap for the service, including deliverables over time, expected outcomes and impact to above metrics
• Manage assets (hardware or software, people, processes…) of the service. Participate in troubleshooting during critical outages (during working hours).

• Minimum of five years’ experience in IT Infrastructure is required
• University degree preferably in a technical subject or any comparable education
• Strong overall IT work experience is required
• Experience with networking and QoS concepts definition
• Experience in VoIP telephony (SBCs, SIP protocol, T38 protocol)
• Demonstrate strong technical expertise in design, implementation and troubleshooting following technologies: Microsoft Teams telephony, Skype for Business, Cisco UC
• Understanding of video conferencing solutions
• Experience in UC solutions design
• Strong understanding of data centers and clouds from Unified Communication perspective. Knowledge of Azure cloud platform is significant plus
• Experience with UC platforms virtualization
• Experience with creation of technical documentation (HLD, LLD, network diagrams)
• Any experience with RFI/RFP processes and documentation preparation is valuable
• MCSE: Productivity Solutions Expert is an advantage
• CCNP Collaboration and ITIL 3 or 4 certification is an advantage.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. 

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. 

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. 

Onour career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 12-10-2022