Global Candidate Services Manager
United Kingdom Apply for Role
- Reports directly to VP, Global Candidate Support Services
- Lead, Global Administrative Support
- Senior Team Lead, Global Administrative Support
- Assistant Manager, Global Administrative Support
- 5 x Senior Global Administrative Support
- 32x Global Administrative Support
Location: This is a role that will support Europe, India and North America. Ideal candidate location will be in Europe.
- Partner with in country and global leaders to standardize, centralize and simplify operational processes.
- Ensure quality work is delivered within SLA by centralized team.
- Manage escalations from candidates and operations teams, undertaking root cause analysis and adjusting process and training.
- Maintain a trained, engaged bench of support team members equipped to deliver on fluctuating volumes of work.
- Mentor GDS leads to manage performance, engagement and professionalism of their teams.
- Control costs through cross training, managing utilization and work prioritization.
- 7 + years experience in delivery operations, or similar.
- Demonstrable experience centralizing and standardizing operations processes.
- 5+ years experience in Career Transition or LD industry
- Experience influencing change and progress in a highly matrixed environment
- Fluent in English is required, French or Spanish desirable.
- Excellent written and verbal communication skills
- Ability to adjust leadership style to work with variety of cultures.
- Experience managing competing priorities and stakeholders whilst keeping overarching business objectives a priority.
- Growth opportunities within a human resources global leader.
- We prioritize learning to stay agile in an increasingly competitive business environment.
- We foster an open-minded environment where people spark new ideas and explore alternatives.
- Flexible working model
- Private medical insurance (PMI)
- Group personal pension plan
- Career support for family and friends
- 25 working days paid holiday with the opportunity to buy extra days off each year.
- So much more!
Posting date: 07-11-2024
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.