Program Lead

Stockholm, Sweden Apply for Role

Job ID NE03091 Primary Location Stockholm, Stockholm County, Sweden Business Unit Pontoon Department Human Resources Work ModeHybrid

About the role

The Program Team Lead plays a critical leadership role within a contingent workforce or talent management program. This position is responsible for guiding day-to-day operations, supporting client stakeholders, mentoring team members, managing requisition activities through Vendor Management Systems (VMS), and ensuring adherence to service level agreements (SLAs), compliance standards, and overall program success.

The ideal candidate has a background in workforce solutions, recruitment, or vendor

management, and demonstrates strong leadership, communication, and analytical skills.

What you’ll be doing

Lead and manage a team of program coordinators, consultants, or specialists, ensuring effective execution of responsibilities and achievement of SLA targets.
Monitor daily team operations to ensure efficient, accurate, and compliant service delivery.
Build and maintain strong relationships with client hiring managers to understand their workforce needs and provide consultative support.
Participate in client meetings, business reviews, and ongoing program alignment discussions to ensure satisfaction and performance.
Oversee all stages of requisition activity and candidate lifecycle using VMS tools.
Monitor and ensure compliance with established policies, procedures, and program guidelines.
Identify process inefficiencies and contribute to continuous improvement initiatives and SOP updates.
Partner with supplier/vendor communities to ensure alignment with program expectations regarding candidate quality, onboarding, and performance.
Evaluate supplier performance and contribute to data-driven vendor management strategies.
Generate, interpret, and present regular and ad hoc reports to clients and internal leadership, including program performance metrics, cost savings, and compliance summaries.
Support audits and ensure accuracy of data within the VMS and related platforms.

About you

Minimum of 5 years in a workforce solutions, MSP, recruitment, or procurement environment.
At least 1-2 years in a team lead or supervisory role.
Experience with Vendor Management Systems (e.g., Beeline, Fieldglass) required.
Familiarity with Statement of Work (SOW) engagements is a plus.
Fluent level of Swedish and English,
Skilled in communicating effectively verbally and in writing.
Strong leadership and team management capabilities.
Analytical mindset with the ability to interpret data and draw actionable conclusions.
Strong customer service orientation and client relationship management.
Proficient with Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.

Why choose us?

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued.

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.

The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 15-09-2025

Apply for Role

Explore Location

At the Heart: Our Customers & Each Other

Become a Pontooner. We provide innovative talent solutions that help power the prosperity of economies and shape societies, all while creating access to opportunities for our own people. With a global team spanning over 50 countries, joining Pontoon means becoming part of a diverse and inclusive organisation, partnering with some of the world's most recognisable brands.

Passion

Pontooners bring energy and excellence to our customers through deep expertise, continuous development, pride in the work we do, and genuine care for the quality of our delivery.

Better Together

Pontooners leverage our collective strengths to create unity and overcome challenges together. We work as a team to solve problems and innovate to succeed. Our commitment to building diverse and inclusive teams is reflected in our industry-leading employee satisfaction and retention.

Courage

Pontooners are empowered with unlimited access to learning platforms and development programmes, including Management Essentials and Inclusion trainings. We cultivate a growth mindset by setting strategic development goals and encouraging proactive continuous learning.

Values profile

Careers are about finding that perfect fit. How do you align with Pontoon’s Values? (1 Beginner – 10 Expert)

Passion Do you bring enthusiasm and positivity to work? How do you celebrate successes?

10
Collaboration Do you work well with others, share ideas, support individual strengths, and aim to succeed as a collective?

8
Inclusion Do you support diversity, and realise the benefits of individuality in the workplace?

10
Courage Are you willing to challenge the status quo by learning, trying new things, and taking bold actions to achieve innovation?

9
Customers at the Heart Can you be understanding and compassionate to customers’ and candidates’ needs? Do you value building trust with partners to foster mutual success?

9

Traits are on a scale of 0 to 10

Perks of being a Pontooner

Flexibility to work in the way that makes you most productive, agile, confident and insightful.

Consistently scoring high on employee surveys for work environment, autonomy, peer relationships, and organisational fit.

Meaningful values and a positive work environment that create lasting change in people’s lives.

Continuous learning through mentoring, unlimited access to learning platforms, and specialised training programmes that support career development.

Comprehensive local and regional benefits and rewards to help you focus on wellbeing, health, financial wellness, and more.

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