Head of Staffing

The Head of Staffing is a Senior Leadership role accountable for the strategy, commercial growth and operational performance of Adecco’s SME Staffing business across 11 branches currently in Australia. The role owns the national SME growth mandate while ensuring strong local sales execution, disciplined team leadership and consistent delivery excellence. Combining commercial and operational sales and recruitment accountabilities with enterprise-wide strategic leadership, the role sets target markets, determines where Adecco will compete, shapes branch network expansion and builds the capability required to profitably grow customers, market share and brand presence. The Head of Staffing leads, coaches and develops Branch Managers and their respective teams, maintains control of the P&L and ensures an exceptional experience for clients, candidates and colleagues whilst driving profitable growth.

Key Responsibilities
• Set and execute the national SME Staffing strategy, operating model and annual business plan across 11 Australian branches as well as the expansion plan
• Own revenue, gross profit, productivity, cost-to-serve, debtor and profitability outcomes for the Staffing portfolio.
• Define priority industries, customer segments and geographic markets using market intelligence, competitor analysis and demand trends.
• Develop the branch network expansion roadmap, including the business case, sequencing and performance expectations for new or expanded locations.
• Drive local sales growth through clear branch targets, sales campaigns, disciplined pipelines and visible customer engagement.
• Win new SME clients, grow share of wallet with existing SME customers and support sales opportunities with tailored proposals and recruitment solutions.
• Build and maintain senior client relationships, personally leading priority opportunities, commercial negotiations and complex issue resolution.
• Lead, coach and hold Branch Managers accountable for sales, people, delivery, financial and customer outcomes.
• Create an engaged, high-performing culture with clear metrics, regular one-to-ones, timely feedback, succession plans and targeted capability development.
• Ensure delivery excellence and consistent recruitment methodologies, service standards and customer and candidate experiences across every branch.
• Lead business planning, forecasting, pipeline reviews and operating reviews, providing clear performance reporting and corrective actions to the SLT.
• Drive continuous improvement, technology adoption, CRM discipline and standardization across sales, recruitment and branch operations.
• Ensure accurate payroll, invoicing, commercial reporting and financial controls, with active management of outstanding debtors.
• Maintain full compliance with legislation, WHS obligations, contracts, Adecco policies, mandatory training, standards and operating procedures.

Key Outcomes
• National SME Staffing revenue, gross profit, profitability and market share targets are achieved.
• Each branch delivers its sales, productivity, service and financial plan with reliable forecasting and visible accountability.
• New SME client acquisition and share of wallet growth improve across priority markets.
• A clear, evidence-based market and branch network expansion roadmap is approved and executed.
• Branch Managers and teams demonstrate stronger sales capability, leadership effectiveness and operational discipline.
• Client and candidate
• Employee engagement, retention, succession coverage and leadership capability remain strong.
• Financial controls, debtor management, WHS, policy, process and mandatory training standards are consistently met.

Job Requirement/Experience
• Bachelor's degree in business or a related field
• Significant leadership experience in staffing, recruitment or a comparable multi-site service business.
• Demonstrated success leading SME sales growth, new customer acquisition and expansion of existing accounts.
• Proven experience leading leaders and geographically dispersed teams across a branch network.
• Strong command of staffing, recruitment, consulting, service delivery and branch operating processes.
• Demonstrated P&L ownership, business planning, forecasting and performance improvement capability.
• Experience using market analysis to set growth priorities and evaluate geographic or network expansion opportunities.
• Credibility with senior clients and executives, including strategic selling, solution design and commercial negotiation
• Regular travel across the 11-branch Australian network, based on business priorities

Posting date: 13-10-2026