Consultants-On-Call Coordinator
United States Apply for Role
The Consultants-On-Call Coordinator at LHH is a leadership and delivery function. This role will lead and support a team of consultants while directly assisting candidates in their career transition. This dual-role requires a balance of leadership, coaching, and hands-on career consulting to ensure an exceptional experience for candidates and optimal team performance.
Reporting Relationships:
- Reports directly to the Director, Candidate Experience
Direct Reports:
- Dotted line reporting of Career Consultants
Location:
- Remote, United States
Travel:
- Not required
Languages:
- English
In this role you can expect to
Key Accountabilities - Team Coordinator
- Lead the Consultant-on-Call (COC) team, providing guidance and coaching to maximize performance and ensure high-quality service.
- Partner with the Candidate Care Coordinator and Quality Assurance Manager to address feedback and enhance service delivery.
- Monitor consulting calls, review surveys, and mentor the COC team to uphold quality standards.
- Collaborate with the Workforce Planner to optimize staffing and leverage North America Consulting resources during peak demand.
- Support recruitment, interviewing, hiring, and training of new COC team members.
- Guide candidates through all aspects of career transition, including skill assessment, career goal-setting, resume and LinkedIn profile development, job searching, interviewing, and salary negotiation.
- Engage and motivate candidates to utilize LHH resources and technology tools.
- Provide expertise in job market trends, AI-driven job search tools, ATS systems, and business research databases
- Connect candidates to job opportunities via LHH Recruitment Solutions and LHH Career Studio that align with their professional goals.
- Deliver coaching to enhance candidates’ interview confidence and salary negotiation skills.
- Manage call time and prioritize program deliverables and candidate activity reporting.
Key Performance Metrics
- Maintain 4.5/5.0 on after-call surveys and service quality scores.
- Keep call center abandonment rate at 5% or lower with minimal voicemail callbacks.
- Optimize COC team’s efficiency through coaching on call management techniques.
- Uphold LHH's core values: Evolving with Purpose; Learn Every Day; Reach High; Own It; Win Together; Make It Fun.
- Demonstrate role competencies: Purposeful Collaboration; Customer Centricity; Evaluating Information & Embracing New Technologies; Driving Results; Effective Communication; Strategic Thinking; Embracing Change & Ambiguity; Developing Others; Curiosity and Learning.
All About You
Career Consulting Experience
- 5+ years in career consulting, HR, recruiting, coaching, or leadership development across industries such as tech, finance, healthcare, manufacturing, professional services, marketing, or hospitality.
- Strong understanding of talent acquisition strategies, ATS systems, and recruitment processes.
- Strong job market expertise to assist individuals in identifying where their skills and experience may be a potential fit across various industries and/or job functions.
- Proficiency in career technology tools, including LinkedIn, AI-driven job search platforms, and Microsoft Office.
- Experience in virtual coaching and delivering high-touch career consulting services; agility in utilizing Zoom, Microsoft Teams, CRMs, and online portals.
- Strong service orientation with a passion for making a difference for individuals.
- Experienced customer service expert with a professional image and attitude, who is sensitive to and enjoys helping people; able to maintain calm, respond and act when requests surface from stakeholders both internal and external.
Team Leadership Experience
- 1+ years in a virtual contact center role such as team leader or supervisor.
- Ability to lead and coach team members effectively without direct managerial authority.
- Strong oral and written communication skills, with the ability to drive accountability and collaboration.
- Technical proficiency in Microsoft Office, Zoom, Zendesk, Jira, Salesforce Service Cloud, ServiceNow.
- Experience managing cloud-based contact center phone systems (e.g., Five9) and understanding key contact center metrics.
- Self-starter with the ability to navigate ambiguity and adapt to evolving priorities; ability to prioritize and balance in a multi-faceted role.
- Comfort working in a scheduled shift call center environment, possesses computer, headset, and reliable internet connection required for virtual engagement.
- Must be able to work 4-6 hours per day in Eastern or Central time zones, during business hours. Business hours are Monday-Friday from 8:00am to 5:00pm with exception to major US holidays.
What we offer
- Growth opportunities within a human resources global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Comprehensive benefits package including health, dental, 401k
- $35.00-37.50 per hour.
Placement within this range is determined based on geographic location, experience, and other compensatory factors.
About LHH
The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
LHH is an Equal Opportunity Employer/Veterans/Disabled.
For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion
Posting date: 02-14-2025
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.