PDS: Director of Customer Success

The LHH Head of AI, Digital Innovation, & Platforms is a senior enterprise technology leader responsible for shaping LHH’s future‑state AI strategy, platform architecture, and technical innovation agenda. Acting as LHH’s most senior AI and platform architecture authority, this role defines the technical foundations, architectural governance, and innovative solution ecosystem that will power LHH’s next generation of client, candidate, and colleague experiences.

The role will play a pivotal dual function:

1. Enterprise AI & Digital Innovation Leadership — setting strategy, evaluating emerging technologies, leading AI solution design, and orchestrating adoption.
2. Chief Platform & Architecture Leader — defining platform architecture, standards, integration patterns, and technical guardrails across LHH’s global ecosystem.

1. AI Strategy, Vision & Governance

• Define LHH’s global AI strategy, spanning agentic AI, generative AI, automation, NLP/NLG, analytics, and applied machine learning.
• Utilize an AI governance model ensuring responsible, compliant, and ethical AI usage aligned to group standards.
• Utilize the enterprise‑wide evaluation criteria and selection methodologies for emerging AI solutions, platforms, and vendors.
• Shape the roadmap for LHH AI-enabled products and data‑driven internal capabilities.

2. Enterprise Platform Architecture Leadership

• Own the enterprise architecture blueprint for LHH’s global platform ecosystem, enabling interoperability, scalability, and modernization.
• Define architectural principles, patterns, and integration frameworks that guide all technology decisions.
• Evaluate build‑vs‑buy decisions and lead technical due diligence for new platforms, ensuring alignment with business strategy and LHH’s long‑term platform vision.
• Partner with the CDIO and Group IT&D on cloud strategy, data architecture, security, performance, and operational excellence.

3. Technical Leadership Across Innovation & Product

• Serve as the technical authority across all innovation initiatives, ensuring that new AI and digital solutions are architecturally sound and implementable at scale.
• Lead a multidisciplinary team of architects, AI specialists, data engineers, and platform technologists.
• Translate complex technical concepts into strategic insights for executive and business line stakeholders.
• Oversee technical validation of new solution bundles, pilots, and proofs‑of‑concept from ideation through scale.

4. Market Scanning, Competitive Analysis & Vendor Technology Evaluation

• Continuously assess external AI and platform trends, competitor activity, and HRTech market evolution.
• Maintain a strategic view of AI platforms, workflow orchestration tools, integration technologies, automation frameworks, and data intelligence engines.
• Lead evaluation, prototyping, and selection of next‑generation technologies that materially advance LHH’s value proposition.

5. Solution Architecture & Delivery Oversight

• Lead technical architecture for new global platforms and oversee sequencing, dependencies, and design principles.
• Ensure alignment between AI capabilities, platform capabilities, data pipelines, and operational workflows.
• Define and enforce engineering and architecture standards across LHH globally.
• Partner with Product, Innovation, and Advisory lines to co-design scalable, compliant, and monetizable digital solutions.

6. Cross‑Functional Leadership & Stakeholder Influence

• Work closely with LHH ELT, Business Line Presidents, and IT&D to ensure technology decisions support business strategy and enable differentiation.
• Act as LHH’s senior technical evangelist — educating leadership teams on AI, architecture, and emerging technology opportunities.
• Build strong relationships with vendors, research partners, academic bodies, and the broader Adecco Group technology ecosystem.

• 15-20 years in enterprise technology leadership roles, with deep experience in:
  • AI/ML platforms, enterprise architecture, cloud-native design
  • Emerging technology evaluation & adoption
  • Scalable platform design and global solution integration
• Proven experience leading technical architecture for complex, multi‑country digital platforms.
• Demonstrated ability to evaluate, implement, and govern AI solutions in an enterprise environment.
• Strong technical fluency (AI/ML frameworks, data architecture, APIs/integration, modern engineering practices).
• Exceptional communication and executive stakeholder management skills.

Preferred

• Background in HR Tech, talent, consulting, or professional services.
• Experience with LLMs, generative AI platforms, orchestration agents, and applied machine learning.
• Advanced degree in Computer Science, AI, Data Engineering, or related technical field.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 12-05-2026