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Operations Specialist - EZRA

London, United Kingdom Apply for Role
Job ID 5577 Primary Location London, United Kingdom Business Unit LHH Department Gestion de Projet : Delivery
Job Role: Operations Specialist
Location: London, UK (hybrid 3 days in office) 

Who we are:
Imagine what even the world’s finest organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we are on a mission to do just that. We believe through coaching; people get to know themselves. Their goals. Weaknesses. Hang-ups. And once they know all that, they can build on the good stuff and work on the rest. This mindset applies not only to our clients but is manifested in our own EZRA family.
We believe we are changing people’s lives. We believe a happy team is a productive team. We want our people to care and be proud of what they do. We also practice what we preach – every member of our team gets to experience the superpower that is coaching for themselves, among some other pretty incredible rewards.
The Role: 
Are you an organized and detail-oriented professional with a knack for operational efficiency? Do you excel at managing complex processes? If so, we have an exciting opportunity for you to join our team as an Operations Specialist, reporting directly to the Operations Manager.
In this role, you will be instrumental in overseeing the seamless integration of new coaches into our network while also ensuring the accuracy and timeliness of coach payments. Your responsibilities will encompass a diverse range of tasks, including conducting necessary background checks, issuing contracts and Statements of Work (SOWs), and coordinating new joiner training sessions.
As our Operations Specialist, you will play a critical role in maintaining up-to-date systems and reports, communicating effectively with both new coaches and regional coach network managers, and addressing any discrepancies or issues that may arise during the onboarding process. Your attention to detail and proactive approach will be essential in ensuring that all operational tasks are completed efficiently and accurately.
This role offers an excellent opportunity to make a significant impact and contribute to the success of our coaching network.
What You'll Do:
  • Responsible for coach payments - accuracy, timeliness, discrepancies & issues, coach questions
  • Coach contracts & SOWs – as well as contract renewals for existing coaches
  • Conduct IR35 checks in the UK and equivalent checks for other countries
  • Keep in-house systems up to date and accurate
  • Support regional coach network manager as requested for payment, contracting and other employment related issues
  • Oversee completion of onboarding tasks and proactively manage new coaches through the process
  • Maintain and update systems and reports including status updates and changes to start dates
  • Communicate with new coaches and coach network teams to ensure alignment on upcoming programs
  • Conduct required background checks to be compliant with local regulations
  • Set up IT/email and systems access for new coaches
  • Co-ordinate new joiner training
  • Ensure complete handoff to coach network managers when onboarding tasks are complete
About you:
  • Passionate about customer service with 1-2 years of direct experience 
  • Takes initiative and makes things happen
  • Ability to build successful relationships at all levels
  • Comfortable holding people accountable and saying no when appropriate
  • Clear and positive communicator
  • Has attention to detail
  • Excellent time management and organizational skills
  • Proactive self-starter, plans and manages workload of self, able to work under pressure has excellent IT skills

What we offer:

  • Your own world class Coach
  • Personalized Learning and Development budget 
  • Regular team social events 
  • Flexible working hours
  • Contribution to a wellbeing app
  • A weekly wellbeing hour and much more!
  • Competitive benefit package
We are an equal opportunity employer dedicated to having a thriving, diverse team where everyone has a voice and feels able to be themselves.  We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.

Posting date: 18-02-2025

Apply for Role

Get to Know Us

Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.

Diversity & Inclusion at LHH

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.

Learn more about LHH

We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

  • Evolve with purpose Being passionate about meaningful work and ready to change the world.
    10
  • Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.
    8
  • Own it Being empowered to make decisions and take accountability for the results.
    10
  • Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.
    9
  • Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.
    8
Traits are on a scale of 0 to 10

Rewards

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Transformational career experiences, forge your own path to success

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Embark on a journey of growth with tailored career paths, inspiring training and onboarding, collective spirit, and a strong commitment to wellbeing

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Truly collaborative culture, where diversity of thought and opinion is valued above all else

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Flexibility to work in the way that makes you most productive, agile, confident and insightful

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Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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