HR Services Administrator

Are you someone looking to take charge of the vital administration at our service centres?

FTC 6 months.

Location: 1st Floor – T3 Building, Trinity Business Park, Bickenhill Lane, Birmingham, B37 7ES

Salary: £24,375

9-5.30pm / Hybrid 3 days in the office / initial training in office full time

This role plays a key role within the HR Service Centre delivering service excellence through employee lifecycle transactional processing including starters, leavers and changes to employment terms and conditions.

Are you someone who is tech-savvy with a knack for data processing, eager to dive into the HR administration tasks?

The Team

The team comprises driven individuals who take pride in their workload, eagerly anticipate collaborating in the office, and seamlessly unite to ensure the success of our HR Service Centre. Together, they foster a culture where dedication, camaraderie and shared goals harmonise for exceptional results and efficiency.

“The HR service centre team are my bedrock. I call on them almost every day and they deal with my queries so quickly and calmly. They’re all incredible!”

• ­Talent Acquisition Partner, The Adecco Group, part of HR.

• Responsible for the efficient and accurate administration of HR process areas within the Service Centre including starters, leavers, changes, and the administration of employee benefits in line with contractual entitlements and company offering.
  • Dealing with routine enquiries about all HR processes including advice and guidance on contractual related queries, benefits, references, HR system access and other employee lifecycle transactions.
  • Acts as a first point of contact for escalations understanding the customer service concept. Supports the escalation process evaluating customer concerns and satisfaction through route cause analysis and recommendations for change.
  • Maintain accurate employee records across multiple HRIS platforms including OpenHR and SAP Success Factors [Employee Central].
  • Deliver communication cascades (verbal & written) to ensure the team are kept up to date with all relevant information including daily huddles and team meetings.
  • Ensure compliance with all HR procedures.
  • Maintain HR files for all employees, both electronic and hard copy.
  • Prepare written documents and HR reports that clearly and concisely convey information at the appropriate level of detail.
  • Achieve the targeted skill level as agreed with your Team Leader maintaining a good knowledge level of the team’s core processes, associated SLAs and understand how they impact the end-to-end HR process delivery chain.
  • Support on projects with a Service Centre touch point liaising with stakeholders, adhering to timelines, identifying issues, and assessing impact on wider team and process changes required.

We are seeking someone with fundamental administrative skills, eager to step into the corporate realm, shoulder real responsibilities, and gain valuable insight into the industry.

Ideally this candidate will have some administration and data processing skills.

A high level of interpersonal skills is required for dealing knowledgably and helpfully with colleagues outside of the HR Service Centre. More than anything you will be called on consistently to deliver your role with the utmost professionalism and efficiency.

• Communicate confidently, clearly, concisely and exhibit strong listening skills
  • Provide outputs using excellent written communication skills
  • Be self-motivated and work autonomously
  • Possess a good working knowledge of Microsoft Outlook, Excel, Word and PowerPoint
  • Be comfortable using a HR system once trained, ideally being technologically savvy would be an advantage to this candidate (use of HR Pro is a distinct advantage)
  • Deal with issues using a common sense approach
  • Handle all issues in a fair and consistent manner
  • Be well organised with strong attention to detail
  • Provide a high-quality level of customer service
  • Provide advice over the telephone
  • Have knowledge on employment legislation and policy

• Hybrid working
• TagU - An amazing platform which offers thousands of life & work skills for free - Want to learn a new language? Go for it!
• LinkedIn Learning - Access to thousands of courses to fine tune your skills - Free for you!
• Range of discounts via our own benefits platform (buy & sell holidays, discounted shopping vouchers, cinema tickets, etc)
• Private healthcare option
• Free counselling/legal and financial advice

Our strategy is aligned to the key trends shaping the world of work. We are leading the way in enabling organisations, adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone translates into a bold strategic vision of enabling sustainable and lifelong employability for individuals and empowering organisations to optimise their workforces.

We believe that understanding the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. 

Interview Stages:

1. Teams interview.

We may get you to come into the office to meet the team.

If you need reasonable adjustments or help prior or during your application, please reach out to me: polly.dale@adeccogroup.com

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 04-11-2024