Global Delivery Director

The Global Delivery Director will be responsible for the operational delivery, governance and development of the allocated accounts throughout the globe. Acting as the point of contact and escalation route for senior customers you will provide strategic Leadership to the country operational and sales teams, day to day operational governance and oversight of the P&L and budget to ensure delivery of the contractual KPI’s.

• Manage and develop Client’s Strategic Relationship with the key Client Contacts.
• Manage and develop the relationship with the Adecco in country leadership.
• Ensure Operational Delivery of the contractual KPI’s.
• Ensure delivery in line with P&L targets.
• Development and delivery of the strategic account plan.
• ACC management and development in allocated region.
• Ensure rollout and compliance of Digital Roadmap.
• Ensure employee management in line with the HR Strategy for the Clients.
• Governance of the marketing plan and candidate pipeline.
• Governance of the data quality and deliver in region.
• Build and maintain full succession plans for all key roles.
• Maintain or grow market share in all contractual areas.
• Strategic ownership of employee satisfaction and retention in partnership with HR.
• Strategic ownership of candidate NPS.
• Governance and ownership of new development/sales opportunities.
• Foster inspiring and motivating team management.

Key Stakeholders:

• Clients;
• Candidates;
• Employees;
• Adecco Leadership team.

Key Success Indicators:

• Achievement of contractual KPI’s
• Market Share Growth
• Sales Growth
• EBITA;
• Associate NPS

• Minimum 10 years of managerial experience.
• Excellent project management skills in an international environment.
• Knowledge of business processes and ability to implement them into HR solutions.
• Excellent communication and presentation skills at the highest management level.
• Conceptual and analytical skills.
• Proactive and collaborative thinking, results-oriented and solution-oriented;
• English at minimum C1 level.
• Preferred higher education in the field of Management and Economics.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 08-10-2025