Recruitment Manager

The Recruitment Manager is responsible for managing the operations delivery team for a designated RPO
account and accountable for a level of service that meets and exceeds performance, profitability and growth
expectations. The Recruitment Manager additionally serves a liaison between the client and the recruitment
team.

GENERAL RESPONSIBILITIES:
• Leads, coaches, mentors and develops members of the operations team consisting of team leads,
recruiters, background coordinators, interview coordinators, screeners and customer service
representatives.
• Assists the Account Director in managing the relationship with client leadership and business
stakeholders.
• Identifies priorities, delegates responsibilities and allocates resources to service delivery teams
according to client(s’) needs.
• Drives performance through establishing and upholding performance metrics, focusing on achieving
the highest level of client satisfaction.
• Oversees and/or provides direction on the identification of performance goals, analyzing performance
metrics and assessing team member performance; provides oversight to team member development.
• Assesses financial and operational performance to ensure services are being optimally delivered
according to Service Level Agreements (SLAs), Operating level Agreements (OLAs), as well as internal
goals and objectives.
• Manages all escalated issues and regularly meets with client(s) to review performance metrics and
proactively recommends and implements related solutions as needed.
• Oversees the identification, development and implementation of best practices in recruiting and
sourcing strategies applicable to assigned client(s).
• Partners with internal shared service teams to ensure high quality service to the client.
• Develops innovative service delivery solutions to reduce cost of service while maintaining high quality
standards.
• Participates in special projects and performs other duties as assigned.

EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree required.
Minimum of five (5) years of experience delivering recruitment solutions. Minimum of three (3) years of
experience managing a recruitment team.
Operating in an outsourced recruitment model preferred.

KNOWLEDGE, SKILLS & ABILITIES:
• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting
assigned deadlines.
• Ability to maintain confidentiality and handle highly sensitive/confidential information.
• Ability to function effectively with or as part of a team.
• Ability to demonstrate critical thinking based on in-depth data, substantiating information,
considering/respecting of other's input, personal values and ethics.
• Ability to demonstrate effective customer services skills.
• Ability to utilize market research tools and techniques.
• Ability to identify and/or document existing and new trends as well as evaluate and predict their impact
on the organization.
• Ability to develop, improve and streamline processes to meet established goals and objectives.
• Ability to effectively manage projects that may vary in nature and scope.
• Ability to manage conflict and demonstrate the courage to challenge organizational thinking and the
status quo.
• Ability to understand, interpret and apply related federal, state, and local laws, rules and regulations.
• Expert proficiency with electronic recruiting resources, such as customer relationship management
(CRM) tools, applicant tracking systems (ATS), and job boards.
• Proficient with Microsoft Office products, such as Word, Excel, PowerPoint and Outlook.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.
Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records
The anticipated salary range for this position is between $67,100-$91,200. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon’s incentive program which also includes bonus eligibility.
Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

Deadline to appy is March 27th, 2025.

Posting date: 03-23-2025