Team Lead Business Intelligence - Financial Services

The Business Intelligence Team Leader will assist programs in driving strategy, communicating team goals, motivating team members, and performance management. This role is responsible for ensuring the BI Advisors produce consistent, accurate and efficient transactional, adhoc, and customer-specific reporting. The Business Intelligence Team Leads works with Business Intelligence Consultants and Advisors to manage the reporting catalog and ad hoc requests for assigned clients.  This role will ensure the use and analysis of reports/dashboards are in line with Pontoon Standards and meet the requirements received by requestor. Direct interface with client stakeholders will be required including presentations to prospect and existing client programs. Ensures SOP’s and reporting/analytics suite is followed and maintained for clients. Knowledgeable and capable of building VMS/ATS reports. Will work with the Analytics team to translate product and warehouse requirements for needed analysis.  This role is also a superuser and champion of Pontoon’s  Business Intelligence tools used by the team and can provide coaching and support to others.

• Responds to requests, determine business objectives, and follows guidelines for translating to data needs, and provide reports, charts, and insights via BI tools.
• Advises on the data and metrics needed to meet business requirements.
• Interprets data using exploratory data analysis and descriptive statistics.
• Responds to ad hoc report requests by first understanding business objectives.
• Communicates insightful account of analytic findings including trends to internal and external customers.
• Ensures data is delivered with a high level of integrity and consistency.  
• Provides feedback / suggestions for improved data governance, business rules, practices, etc.
• Assists in defining actionable metrics, develops recommendations, and identifies process improvement opportunities. 
• Performs user acceptance  testing of dashboards and other deliverables.
• Analyzes KPI’s, ensuring metrics provide a clear picture of overall program performance as well as measuring against contractual service level agreements (SLAs). 
• Acts as mentor and/or trainer to BI Advisors.
• Management of staff includes, but is not limited to, activities such as interviewing and selection of employees, department/team engagement and development.
• Responsible for creating an equitable work environment when setting and adjusting rates of pay and hours of work; directing the work of employees; appraising employees’ productivity and efficiency for the purpose of recommending promotions or other changes in status. 
• Accomplishes department objectives by managing, planning, and evaluating staff activities.
• Participates in special projects and performs other duties as assigned.

• Bachelor’s degree in business, computer science, engineering, finance, economics or related field. MBA desirable but not required.
• Prior experience mentoring, training team members, or leading teams.
• Minimum four (4) years of reporting/analytics experience.
• Minimum five (5) years of Excel use with proficiency in sorting and merging data sets, vlookup formulas, pivot tables and running macros.
• Experience with business intelligence tools such as Power BI, Business Objects, Domo, Tableau, Cognos, or equivalent strongly desired.
• Experience with VMS tools, such as Fieldglass, Beeline, and/or ATS tools, such as BrassRing, PeopleFluent, Avature, Taleo, or SuccessFactors, strongly desired but not required.
• Prior RPO/MSP/Staffing experience preferred.
• Given role will support global programs; working hours will accommodate multiple time zones will be necessary.
• Ability to diagnose potential root causes using data, combined with business knowledge.
• Ability to extract and transform data from BI tools and source systems in order to meet reporting and analytics requests.

KNOWLEDGE, SKILLS & ABILITIES:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to maintain and meet deadlines.
• Strong problem-solving skills.
• Attention to detail.
• Comfortable with ambiguity, thriving on change and can manage through change.
• Ability in presenting data and or tools to internal / external clients.
• Ability to perform accurately in a detailed environment while being able to effectively prioritize, organize and perform multiple work assignments simultaneously.
• Understanding of data concepts such joins, filters, pivots/un-pivots summary/detail, data transformations, mappings/normalizations, etc.
• Advanced Excel required
• Macro development highly desired Exposure to RPA preferred
• Familiarity in the Staffing industry is a plus.
• Familiarity of Business Intelligence tools.

Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 14-11-2022