Candidate & Consultant Experience Specialist, LHH Zurich HQ

In this dynamic, hands-on role, you’ll be the cornerstone of our candidate and consultant experience. You will ensure smooth daily operations and create a welcoming first impression. The ideal candidate will excel in providing high-level administrative support, facilitating effective communication, scheduling, and assisting team members with various tasks. This role involves a wide variety of tasks, including handling communications, scheduling, and supporting team members with various administrative needs.

Direct Reports:

• Consultant & Candidate Experience Manager

Location:

• LHH Zurich HQ (100% on-site role)
• Giesshübelstrasse 45, 8045 Zürich

Languages:

• Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

In this role you can expect to

Key Accountabilities

• Support candidates by helping them with any practical questions or problems related to their program
• Assist consultants & coaches with queries and issues related to their delivery
• Manage local events, webinars, workshops coordination
• Handle various administrative tasks, including IT troubleshooting, platform testing, Zoom production and document formatting
• Prepare, review, and validate monthly reports (e.g., timesheets, governmental reporting)
• Translate documents and communications as needed
• Project Management Admin support
• Coordinate room bookings for dedicated projects
• Maintain and update office policies and procedures
• Collaborate with the Candidate & Consultant Experience Manager on process improvements
• Support to Leadership team, upon request
• Office Management

Miscellaneous

• Perform additional tasks as necessary to support our team and ensure smooth day-to-day Operations.
  

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned to meet the ongoing needs of the organization.

What we look for

• Languages:
  • Proficiency in English and German, both spoken and written. Knowledge of French is an advantage.

• Experience& Soft Skills:
  • Minimum 2 years of experience in administration with a strong interest in HR services
  • Exceptional communication skills
  • Excellent telephone etiquette and high emotional intelligence
  • Strong interpersonal skills with the ability to build lasting business relationships
  • Commercial awareness
  • High service orientation and commitment to quality
  • Ability to communicate effectively with candidates at all levels, handling diverse emotions
  • Proven organizational skills with the ability to multitask and prioritize
  • Independent, goal-oriented work style with a flexible, can-do attitude
  • Advanced proficiency in MS Office 365 and the ability to quickly learn new systems
  • Positive, self-starter with a helpful attitude
  • Detail-oriented, pragmatic, and organized with strong integrity
  • Tech-savvy and quick to adapt to new technologies

• Education:
  • Completed commercial apprenticeship or a diploma from a hotel school or travel agency or equivalent.

Working culture

We are proud of our unique culture, which values making a difference, going the extra mile, and holding ourselves accountable for our clients’ success. Our DNA includes a sincere interest in our business and each other, a creative mindset, entrepreneurial spirit, flexibility, ownership, and integrity. We work hard, challenge each other, and have fun!

What we offer

• Work in a dynamic and professional environment in the heart of Zurich.
• A consistent schedule, allowing for work-life balance.
• Opportunity to contribute to a leading company and grow within a supportive team.
• We prioritize learning to stay agile in an increasingly competitive business environment
• We foster an open-minded environment where people spark new ideas and explore alternatives
• Additional benefits including PTO, Paid Holidays, and more (TAG fringe benefits)

Join us at LHH and be a vital part of our welcoming and efficient office environment. Your role is pivotal in maintaining our reputation for excellence in customer service and administrative support.

About LHH

Posting date: 27-03-2025