Global Solution Design Director

This position provides functional expertise to the account lifecycle from Sales through Implementation by leading the data and requirements collection / analysis efforts and developing/validating the solution “blueprint”. Additionally, the Director Solution Design assists in providing profitable solutions in regards to the delivery of the MSP, Both CW as well as Services Procurement.

Solution Design works closely with Sales, Product/TechLab, Implementation and Program Management to further improve Pontoon’s service delivery. The Director Global Solution Design acts as a Solutions Leader within her/his own region or field on knowledge, based on expertise, country of residence and business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works together with business development in the initial discovery phase of the client opportunity providing a consistent methodology and tools to develop the initial value proposition.
• Interprets strategic business direction, defining the overall business processes and model for the suite of MSP/SP service offerings.
• Provides expertise through identification of the clients business needs, vision, goals and overall strategic direction.
• Understands and facilitates dialogue around all positive and negative design implications of a future MSP and/or SP solution.
• Interprets the client requirements and based on knowledge of Pontoon's business, drives the business process, functional, tool and user experience vision in order to articulate a more effective and efficient solution recommendation incorporating Pontoon’s best practices and leading industry trends to meet the client-specific objectives.
• Develops solutions which further integrate and is more deeply intertwined with the client's business. Cultivates opportunities that increase the sustainability and inhibit the dissolution of the Pontoon MSP and SP relationship.
• Defines and documents the detail process, business, and architecture / integration requirements of the MSP and/or SP solution, including high-over VMS functionality and other technologies.
• Provides support in RFP/Proposal responses, presentations and pricing the MSP and/or SERVICES PROCUREMENT offering for a specific prospect and/or client.
• Develops and presents proposed solution to internal and external stakeholders.
• Works with business development as "the expert" in solution including org structure, processes and technology for the solutions being proposed.
• Acts as a guide to the accounts implementation team to ensure that the designed solution is adhered to during Implementation.
• Creates short and long term actions plans that support the MSP and/or SERVICES PROCUREMENT client strategy and organizational culture.
• Stays abreast of industry/market knowledge and trends; effectively applies knowledge of the MSP and/or SERVICES PROCUREMENT best in class solutions; client industry, and economic markets to the sales process.
• Perform situation analysis and make recommendations for problem solving.
• Conceive solutions, build consensus, and advocate/execute solutions.

EDUCATION / EXPERIENCE & OTHER POSITION REQUIREMENTS:

• Bachelor’s or Master’s Degree in related field or equivalent experience.
• A minimum of six (6) to eight (8) years of experience in a managed service industry required and three plus years in Program Management, Process design, Implementation and/or sales support.
• Prior MSP and SERVICES PROCUREMENT design, Program Management and/or project management experience.
• Knowledge of and experience with VMS and other procurement tools like Coupa and Ariba.
• Creative, Client Focused, analytical and process minded.
• Excellent oral/written communications.
• Excellent with tight timelines and pressure situations.
• Excellent organizational and analytical skills.
• Comfortable making decisions, monitoring project progress, recommending alternative approaches and identifying & resolving conflict.
• Creative and able to think out of the box.

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset - that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 05-08-2024