Account Manager Leadership Development & CTM, LHH Belgium
Antwerp, Belgium Apply for Role
Account Manager Leadership Development & CTM - LHH Belgium
As an Account Manager at our company, you will play a vital role in leading and executing projects that are critical to our client relationships and business success. This position demands a proactive approach to project management, ensuring the delivery of high-quality services and adherence to all project timelines and contractual commitments. You will be pivotal in upholding the company’s reputation for excellence, driving successful project outcomes, and delivering a seamless client experience.
Reporting Relationships:
- Sales Director BNL
- Cluster Head of Customer Success (dotted)
Location:
- Hybrid work model
- Residence inBelgium
Languages:
- Fluency in Dutch
- Ideally fluency in French
- English communication skills
In this role you can expect to
Key Accountabilities
- Client Relationship Management: All roles involve developing and maintaining professional relationships with key internal and external stakeholders.
- Account Management: Each role requires the management of customer accounts, ensuring deliverables are met on time and to a high standard.
- Project Implementation: Each position involves planning and implementing projects or account-specific requirements to meet contractual deliverables and KPIs.
- Reporting and Documentation: Regular reporting and maintenance of account records using systems like Salesforce, and ensuring documentation is up-to-date and accurate.
- Customer Facing: All roles are customer-facing, requiring interaction with clients to understand and fulfill their needs.
- Stakeholder Communication: Continual communication with stakeholders to update them on project or account status and to manage expectations.
- Problem Solving and Process Improvement: Identifying issues and opportunities for improvement within accounts or projects to enhance service delivery and customer satisfaction.
- Independently manage all aspects of project implementation from planning to feedback collection.
- Drive project scoping meetings and update stakeholders throughout the project lifecycle.
- Manage multiple projects simultaneously, maintaining budgets and profitability.
- Prepare analytical reports for quarterly and annual reviews.
- Specific financial tracking responsibilities and MI reporting.
- Facilitate on-site delivery programs and coordinate resources accordingly.
All About You
- Proven experience in project management,particularly within industries such as HR-Services, Education, Coaching & Consulting, ProfessionalServices and related.
- Demonstrated ability to lead projects successfully, meeting all deliverables and KPIs.
- Familiarity with project management software, including CRM platforms like Salesforce.
- Strong skills in stakeholder management and the ability to maintain and enhance client relationships.
- Excellent communication, negotiation, and presentation skills, crucial for project and client meetings.
- A problem-solving mindset with a strong focus on identifying and implementing process improvements to enhance project outcomes andefficiency.
What we offer
- Competitive benefits package
- Growth opportunities within aHR Solutionsglobal leader
- We prioritize learning to stay agile in an increasinglycompetitivebusiness environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additionalbenefitsincluding Meal Vouchers, Phone, Laptop, and more
- Contract Type:permanentunlimited
About LHH
The world of work is ever-changing andunpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t justrelyon what works today, working tomorrow. They need to be ready for next.
LHH exists to help individuals, teams, and organizations find and prepare for what’snext. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, andLearning& Talent Development, we are uniquelypositioned to work together to make a positive impact on thefutureof every person we work with at every key career moment.
LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.
A division of the Adecco Group – the world’s leading HR solutionsprovider– LHH’s 8,000 colleagues and coaches work with 15,000organizations in over60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.
This is LHH.
Ready for Next.
LHH is an Equal Opportunity Employer.
For additional information on our Diversity and Inclusion policy, please consult the following link:https://www.lhh.com/us/en/diversity-and-inclusion
Posting date: 15-11-2024
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.