Internal Customer Service (m/w/d)
Lausanne, Switzerland Apply for RoleInternal Customer Service (m/w/d)
Poste permanent à 80% en français et allemand
Pour supporter notre équipe de spécialistes en gestion de salaire, vous traitez les demandes téléphoniques de nos clients internes Suisses.
Par une écoute attentive et des questions ciblées, vous analysez leurs besoins et y répondez immédiatement.
En cas de réclamations, vous conduisez la conversation de façon proactive et attentionnée, afin de proposer une solution à votre client, et de l’orienter vers le bon interlocuteur au sein du département des fonctions centrales.
Ce que vous allez faire- Traiter les diverses demandes téléphoniques concernant l’ensemble de nos services
- Effectuer des tâches de support direct auprès des équipes en place
- Participer à l’amélioration continue du service téléphonique
- Coordonner le processus de mise en service avec vos collègues
- Garantir un service professionnel, efficace et de qualité à nos clients
- Accomplir diverses tâches administratives
- Rencontrer régulièrement vos collèges des fonctions centrales
- Vous maîtrisez le français et allemand à l’oral comme à l’écrit (niveau C1 requis), L’anglais est un atout supplémentaire,
- Vous êtes au bénéfice d’une première expérience réussie dans un Contact center ou en service Helpdesk,
- Vous avez un attrait particulier pour les domaines de la facturation, du traitement des salaires ou encore en assurances sociales,
- Doté.e d’une aisance relationnelle, vous avez une bonne élocution et de bonnes aptitudes d’écoute active,
- Vous avez un esprit d’analyse et de synthèse,
- Vous savez gérer votre stress et prioriser vos tâches,
- Vous aimez le travail d’équipe,
- Bonne maitrise des outils MS-Office requise,
- Formation interne
- Horaires fixes
- Travail en home office possible pour chaque jour de travail
- Entreprise innovante avec une vision claire
- Environnement serviable et collégial
- Une équipe bienveillante et dynamique
#li-ch
Posting date: 02-11-2022
Get to Know Us
We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.
Diversity & Inclusion at The Adecco Group
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.
"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics
Learn more about The Adecco Group
The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Putting people first - be that your colleagues, clients or customers10
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Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally8
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Seeks to empower others and collaborate with a collective spirit10
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Engages and connects with others in a meaningful and respectful way to achieve common goals9
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Initiates activities and decision making; perseveres with courage and energy to drive results8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.