Assistant with English & Dutch - non-standard working hours
Poland/ Remote Apply for RoleThe Support Assist employee is responsible for taking and completing customer requests outside office hours regarding scheduling issues. In addition, responsible for taking and handling questions and comments from employees outside office hours related to scheduling issues and 1st line taking and processing absence reports. The Support Clerk Assist reports to the Adecco Support Team Leader and performs his/her duties as part of a team.
Work type: Full time
Working hours: Tuesday - Friday 17:00 - 0:30 & Sunday 5:00 - 15:00
Start date: 2-3 December 2024
Remote role, however, a requirement to come to Opole office for 3-4 days onboarding & training
What you’ll be doing- Take and fill customer requests outside office hours regarding scheduling issues in accordance with agreed KPIs / SLAs as agreed upon per customer.
- Taking and handling questions and comments from employees outside office hours regarding scheduling issues.
- Responsible for professional correspondence and contact moments towards clients, employees and industries regarding scheduling issues
- outside office hours.
- Processing mutations in applicable (scheduling) systems.
- Responsible for scheduling temporary employees (upon request) based on skills and availability.
RESULT AREAS
Administrative process
Ensures accurate processing of planning requests and contact moments with customers and employees in the various (planning) systems. Also ensures an accurate transfer to the branch. Acts in accordance with the applicable customer agreements and processing of administrative tasks (FAQ). Processes absence requests for follow-up by the Absence center.
Customer satisfaction and cooperation
Ensures optimal internal and external customer satisfaction and cooperation with the branches, customers and employees.
Planning
Ensures planning is in accordance with agreed KPIs / SLAs and any changes from customer request, employee request or illness. In addition maximum planning in special situations in consultation with the client.
Compliance with laws and regulations
Ensures 100% compliance with applicable laws and regulations (Working Hours Act).
FUNCTION REQUIREMENTS
Minimum job experience:
- Preferably experience in the service industry, where telephone customer contact is applicable.
- Affinity and experience in scheduling and in a customer contact environment is a plus.
Minimum work and thinking level:
- HBO working and thinking level.
(Additional) educational requirements:
- Internal training in accordance with Adecco Academy.
- Very good knowledge of Dutch and English language - spoken and writing is a must.
Posting date: 21-11-2024
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Our team is making a difference in people’s working lives and leading society into a future driven by human potential and inclusion. We’re disrupting and transforming norms – looking beyond resumes and connecting people with opportunities to truly get ahead. As the world's leading workforce solutions company, we are offering flexible placement, permanent placement, outsourcing and managed services across all sectors. At Adecco, we believe in the potential of people. We deliver the right talent capabilities at the right time, enabling flexibility and agility for clients. Help us deliver on our purpose to transform the world of work through people who love what they do.
Diversity & Inclusion at Adecco
Join Adecco: Empowering Diversity, Driving Inclusion
At Adecco, diversity fuels our success. We embrace unique identities, backgrounds, and perspectives to build an inclusive future. Our commitment to equity ensures fair access and opportunity for all.
What We Stand For
Diversity Fuels Success: Embracing a full range of identities, from gender and race to ability and nationality, we create a vibrant and innovative work environment.
Equity for All: Fairness drives everything we do. We provide equal access to opportunities, resources, and recognition for everyone.
Championing Inclusion in Action
Expertise in Refugee Integration: We lead in integrating refugees through social coaching, training, and partnerships, making a positive impact on their lives.
Skills for the Future: By upskilling and reskilling, we empower candidates to succeed in the workforce, we bridge the talent gap, driving growth and empowerment for all.
Join us in building a future where everyone thrives. Be a catalyst for positive change with Adecco!
Culture
At Adecco, empowerment drives us, and our collective spirit inspires us to create meaningful change. We envision a world where everyone has a chance to participate in the future of work. Our culture of inclusivity and entrepreneurship enables continuous growth, making a positive impact on society.
Each role at Adecco contributes to a greater cause by making a real difference in people's lives. We connect talent with opportunities, creating careers and shaping a brighter future for everyone.
Fuel your career with Adecco's brand purpose, emphasizing empowerment, societal impact, and leadership in workforce solutions. Together, let's embark on a remarkable journey of transformation and fulfillment, shaping a brighter future for everyone, everywhere.
"Our ambition is to reinforce our leadership in workforce solutions and make the future work for everyone, all around the world." - Christopher Catoir – President Adecco
Learn more about Adecco
We are Adecco, a global leader in workforce solutions. We work to make a difference in people’s working lives and lead society into a future driven by human potential and inclusion. We have a commitment to disrupting and transforming norms – looking beyond resumes and connecting people with opportunities that truly get them ahead. As a member of the team, you’ll be empowered to deliver on our purpose to transform the world of work through people who love what they do. You will be a committed career partner that supports the employability of our Associates and their success.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Collaborate with purpose, connecting authentically to achieve remarkable goals together.10
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Embrace change, taking bold initiatives with tenacity to drive extraordinary results.8
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Focus on customers, creating strong partnerships and understanding their evolving needs.10
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Fuel your curiosity, embrace continuous learning, and grow professionally with us.9
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Join a dynamic team that navigates change fearlessly, turning challenges into opportunities.7
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.