Configuration Manager

Part of my responsibilities includes management of the IT CMDB at Adecco Group. This position is accountable for ensuring that all Config items that Adecco Group owns are known and tracked based on ITIL 4 methodology. This position will contribute to the design, analysis and implementation of reusable service architectures to support services and provide standard tooling and protocols to automate common processes and reduce risk. Expected results will support the IT Strategy, reinforcing security and compliance to meet standards in local standards systems and guidelines. You will work with existing frameworks and implement a standard SACM (Service Asset & Configuration Management) methodology across our organization

• Plans the capture and management of CIs and related information. Contributes to the development of configuration management strategies, policies, standards, and guidelines.
• Proposes and agrees the configuration items (CIs) to be uniquely identified with naming conventions
• Ensures that operational processes are in place to maintain secure configuration, consistent classification and management of CIs, and for the verification and audit of configuration records
• Develops, configures and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information
• Reports on the status of configuration management.
• Identifies problems and issues and recommend corrective actions.
• Configurate and maintains tools (including automation) to identify, track, log and maintain accurate, complete and current information
• Reports on the status of configuration management.
• Identifies problems and issues and recommends corrective actions.
• Managing stakeholders and data quality for services and application inventory;
• Experience with ServiceNow Common Services Data Model (CSDM v3 preferred), ServiceNow automation capabilities, agile development and cloud-first delivery models

• A minimum of 3 year's experience with a strong background in configuration management
• Broad service management experience working within an international corporate environment
• The planning, management, control and governance of organisational, project and artefacts.
• The identification, classification and specification of configuration items (CIs) and their inter-relationships. Identifying the configuration and version of source code, software, systems, documents and service-dependent CIs at distinct points in time.
• Systematically controlling changes to the configuration and maintaining the integrity and traceability of the configuration throughout the project, system and/or service life cycle.
• Identifying and documenting the functional and physical characteristics of CIs, controlling changes to those characteristics, and recording and reporting change processing and implementation status.
• Excellent communication and presentation skills
• University degree preferably in a technical subject or any comparable education
• ITIL v3 or v4 certification advantageous

It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.

Posting date: 30-10-2022