Network Specialist

Network Specialist is a cross-functional role responsible for providing 24x5 Incident Support (via Follow the Sun model) primarily P1 and P2 Incident support with occasional On-Call duties across all services in all network towers, getting exposure to full breadth of all TAG’s network services.  Support Lead Network Specialists and Service Managers on proactive tasks.  Manage Incident escalations and leverage Managed Services partners to operate the services.  

• Utilize the Follow the Sun support model to help resolve Escalated issues by seamlessly transferring support across different countries and time zones.
• Provide support to service managers and service owners to the respective network service (such as SDWAN, Campus LAN, DC LAN, NAC, Proxy, DNS, VPN, Firewall, DDI and WAF/LTM).
• Globally part of Level 2 Support team with tasks related to Incident, Request, Change, Problem, Risk, and Supplier Management.
• Responsible for reviewing and approving standard Request and Change controls.
• Ensure escalations are followed in a timely manner and within SLAs.
• Managerial and Technical 1st Level Escalation Point for complex incidents without clear root cause, leading technical calls between managed services’ partners.
• Maintain hardware and software on good operational level (coordinate firmware patching and hardware replacements)
• Oversee the maintenance of the network infrastructure.
• Assist supporting Adecco Group security guidelines, following up on remediations after security reviews.
• Assist service manager and service owners to govern project portfolio around the service.
• Maintain Knowledge Base articles.
• Supervise and guide Managed Services partners.

• 3+ years in Network Service Management / Network Support role.
• Experience of working with internationally based customers and service providers.
• Proficiency in network protocols (e.g., TCP/IP, BGP, OSPF).
• Understanding of the processes and practices of Customer Support and Service Level Management (ITIL).
• Able to communicate in fluent English and have a sufficient understanding of French to engage in a standard conversation.
• Experience in managing escalated incidents through resolution.
• Abilities to convince and persuade outside of direct reporting line.
• College degree preferred or equivalent work experience.
• CCNA or equivalent level of knowledge.
• CCNP or other equivalent vendor certifications are preferred.
• Certification in ITIL Foundation level or above would be a plus.
• Occasional traveling up to 20%.

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart,  Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 14-04-2025