Account Manager Poland – Customer Success, LHH CTM & LD
Lodz, Poland Apply for Role
- Cluster Head of Customer Success
- Hybrid work model
- Residence in Poland
- Up to 15% within Poland
- Fluency in English
- Fluency in Polish
- Develop and maintain strong relationships with key internal and external stakeholders.
- Manage customer accounts, ensuring timely and high-standard fulfillment of deliverables.
- Plan and implement projects to meet specific contractual deliverables and KPIs.
- Maintain regular reporting and up-to-date account records using CRM systems such as Salesforce.
- Engage directly with clients to understand their needs and ensure satisfaction.
- Communicate continually with stakeholders to manage expectations and update them on account or project status.
- Identify problems and opportunities for process improvement to enhance service delivery and client satisfaction.
- Work closely with Business Developers to expand client relationships and manage the comprehensive account portfolio.
- Focus on maximizing share of wallet and market share to drive revenue growth.
- Adhere to the full contract management process, including contract reviews and renewals.
- Drive initiatives focused on delivering world-class client experiences, emphasizing quality and delivery excellence.
- Proven experience in account management, particularly within industries such as HR-Services, Education, Coaching & Consulting, Professional Services and related.
- Strong capability in project management and meeting KPIs.
- Experience in CRM platforms, especially Salesforce.
- Demonstrated ability to manage and grow client relationships.
- Excellent communication, negotiation, and presentation skills.
- Problem-solving mindset with a focus on process improvement.
- Growth opportunities within a HR Solutions global leader
- We prioritize learning to stay agile in an increasingly competitive business environment
- We foster an open-minded environment where people spark new ideas and explore alternatives
- Additional benefits including PTO, Paid Holidays, and more
- Contract Type: permanent unlimited
Posting date: 05-11-2024
Get to Know Us
Bringing together the complementary strengths of our various brands, our team unites through a powerful mission – to match the right talent with the right opportunity. We create synergies that meet the Talent needs of our customers wherever they are in their journey delivered in a technology-enabled and human-driven experience. At LHH, you’ll be empowered to deliver on our purpose of future-proofing organizations and careers, enabling workforce transformation.
Diversity & Inclusion at LHH
We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.
Culture
We are a high-performing and diverse team of people from all over the world, working together to make the future work for everyone. Our culture is shaped by our people, who are the key to our success. It is our people that give us the ability to influence the changing world of work on a global level with solutions that are grounded in the understanding and experience of local contexts. Together we offer exciting career paths to candidates and bring the best talent to our clients. To make this possible, investing in our people, an open culture of communication, and individual opportunities for development are essential to us. There is a world of opportunity out there.
Learn more about LHH
We are the talent solutions business at the Adecco Group, an end-to-end solutions partner, addressing the skills and transformation needs of our customers to drive growth. Our mission is to match the right talent with the right opportunity. Bringing together the complementary strengths of our various brands, we create synergies that meet the needs of our customers wherever they are in their transformation journeys. As a member of the team, you’ll be empowered, inspired and energized to deliver on our purpose to future-proof organizations and careers by building the right capabilities and enabling workforce transformation. We reach high and strive for excellence because we know our work makes a difference.
Success profile
Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)
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Evolve with purpose Being passionate about meaningful work and ready to change the world.10
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Win together Being able to build relationships through trust, transparency, and collaboration so that together we all succeed.8
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Own it Being empowered to make decisions and take accountability for the results.10
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Reach high Agile and adaptable - fast mover - ability to anticipate future client and candidates needs.9
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Make it fun Delivering our purpose, staying energized and inspired, while having fun with colleagues.8
Rewards
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Our Terms of Use, Cookie Policy and Privacy Policy explain how we collect and use information about you and the rights you have. By submitting your information you acknowledge you have read those documents and consent to receive communications and email job alerts from the Adecco Group.