Business Analyst, Service Now

Germany Apply for Role

Job ID EEMENA00959 Primary Location Germany Business Unit The Adecco Group Department Information Technology IT Work ModeHybrid

About the role

As a Business Analyst for the Adecco ServiceNow platform, your role is pivotal in bridging the gap between business requirements and technical execution, ensuring alignment with our company's goals and driving increased customer satisfaction. You will help achieve our strategic vision, ensuring that our solutions meet the needs of our stakeholders, enable high-quality services, and enhance overall business efficiency. Your primary focus will be in the HR & Case Management suite of products.

What you’ll be doing

Vision and Strategy:

Develop and maintain a clear vision and roadmap for ServiceNow components by continuously assessing the market, customer feedback, and technological advancements
Collaborate with stakeholders to understand business needs and translate them into actionable objectives

Stakeholder Collaboration:

Act as the primary point of contact between the architecture & development teams and internal or external stakeholders
Gather and integrate feedback from users, stakeholders, and team members to drive continuous improvement

User Adoption and Communication:

Drive user adoption by developing and implementing effective communication strategies around new features and updates
Ensure availability of comprehensive documentation, including release notes and user guides, to support users in understanding and utilizing new functionalities

Backlog Management, Planning and Execution:

Create, prioritize, and manage the demand backlog to ensure it aligns with the roadmap and business priorities
Oversee planning sessions, ensuring that the team understands the requirements and objectives of each deliverable
Make informed decisions about trade-offs and priorities based on stakeholder input and project constraints

Development and Delivery:

Work closely with the development team to ensure timely and high-quality delivery of ServiceNow module features keeping full compliancy with Adecco standards
Define and monitor key performance indicators (KPIs) to measure product success, impact and license management

About you

Significant IT experience in Solution & Project management as IT relates to provisioning, support and maintenance with specific knowledge
Previous experience of working with ServiceNow products
Good understanding of Adecco business organization, business processes and corporate culture
Excellent understanding of Adecco IT architecture, systems and technologies.
Good understanding of operations planning and capacity management
Experience in working within a Global company
University degree preferably in a technical subject or any comparable education
ITIL 3/4 certification
Project Management education and experience
Agile delivery methodology
Fluent level of English

Please note the role will require an occasional travel (up to 20%)

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose—making the future work for everyone—inspires and connects us all. We deliver expertise in talent and technology through our three global business units:Adecco, Akkodis, and LHH. We enable organizations to succeed and people to thrive.

We’re proud to be aglobal thought leaderand are committed to building an innovative anddata-driven future. Through our Future@Work strategy, we are transforming the way we use data and analytics todrive business performance.

Growth and Development

You will have the opportunity to grow across a variety of interesting roles and career paths. We offer world-class resources forupskilling and professional development, ensuring that you continue to thrive in your career.

Inclusion and Diversity

We believe in talent, not labels. Our culture ofbelonging and purposeensures that everyone can thrive and feel engaged. We are proud to be anEqual Opportunity Employercommitted toequity, inclusion, and diversity.

A journey to bring out the best in you

Our interview process includes an initial phone screening, followed by a virtual round of interviews with theHiring Manager, HR team, and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company.

If you are avisionary leaderwith a passion fordata-driven business transformation, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing aninclusive and accessible recruitment processfor all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know, and we will ensure your needs are met throughout the hiring process.

Posting date: 04-09-2025

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Get to Know Us

We don't tick boxes – we think outside them. At the Adecco Group, we lead the way in enabling organisations to adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone, means we prioritise putting people first, providing autonomy and support to enhance productivity and growth. Every year, our 50,000+ employees worldwide enable millions of people to succeed in the world of work. We upskill and reskill more than half a million people annually, enhancing employability and accelerating careers.

Diversity & Inclusion at The Adecco Group

We are committed to making the future work for everyone. As a people business focused on providing talent solutions and advisory services, we envision a world in which everyone has the chance to participate in the world of work. Our aim is to acknowledge and appreciate diverse perspectives, encouraging inclusive decision-making processes that value each colleague's contributions, skills, experience, and potential. We work actively to create the conditions that support a culture and work environment of belonging, trust, and participation. Our approach to diversity and inclusion is built around several pillars that underpin our work, including structural and conscious inclusion, leadership, and accountability.

Culture

Our "people first" approach means prioritising the wellbeing of our colleagues, always. Employee wellbeing has never been more important, and we continuously work to improve how we support our people to be holistically happy and healthy, no matter what the current climate.

"We aspire to become a benchmark as a top-class employer, by fostering a respectful, inclusive, and healthy environment for all." - Sarah Cheyne - Group VP Talent Experience, Inclusion and People Analytics

Learn more about The Adecco Group

The Adecco Group is the world's leading talent advisory and solutions company. Our powerful purpose is to make the future work for everyone. We build and incubate capabilities in areas where persistent skills shortages exist and connect that talent to organisations to power their success. Our core operations are split into 3 distinct Global Business Units (GBU’s) – Adecco, Akkodis and LHH. With these services we help individuals fulfil and exceed their potential, building employability and connecting people with opportunities.. At the Adecco Group, everyone has a voice and there are extensive opportunities to satisfy your curiosity, share your skills, and take your career in any direction.

Success profile

Are we the right fit for each other? Have a look at the traits we're looking for. (1 Beginner – 10 Expert)

Putting people first - be that your colleagues, clients or customers

10
Always willing to develop self and learn; you are curious and support a culture of continuous learning in order to evolve professionally

8
Seeks to empower others and collaborate with a collective spirit

10
Engages and connects with others in a meaningful and respectful way to achieve common goals

9
Initiates activities and decision making; perseveres with courage and energy to drive results

8

Traits are on a scale of 0 to 10

Rewards

Flexibility to work in the way that makes you most productive

Autonomy to make insightful and informed decisions

Meaningful work that makes a difference to peoples lives

Continuous learning through our TAG U Academy, mentoring, and career paths that are diverse and dynamic

Specific local benefits and rewards tailored to each country (holiday allowances, health care and more).

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